Sales Support Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Caterpillars Resource Industries Sales Services & Technology (RISST) division is seeking a MineStar Supply Chain Sales Support Consultant to join the MineStar Supply Chain S&OP team. This team is responsible for balancing demand and supply managing order to delivery functions administering and supporting the CRM tool (Salesforce) and tracking key KPIs.

As a Sales Support Consultant in the MineStar Supply Chain team you will support a diverse group of internal and external customers including the MineStar supply chain sales go to market NPI and product support teams as well as Cat dealers. You will meet with key dealers regularly and manage dealer order inquiries through PartsViz. The Sales Support Consultant must also track and manage material (kits) required for autonomous/semi-autonomous truck conversions at customer sites with multiple site conversions happening concurrently worldwide. You will collaborate with your counterparts to ensure MineStar is delivering on commercial commitments with each of our dealers/customers.

What You Will Do:

• Advise MineStar sales and go to market teams on stock readiness for upcoming sales opportunities using a variety of tools many housed in Power BI

• Collaborate with LPAs and suppliers on schedule smoothing and expediting requests in alignment with dealer/customer need by dates

• Follow up on and correspond daily with dealers regarding PartsViz cases including reviewing and advising on material availability and estimated ship dates

• Guide MineStar sales and go to market teams on best practices for managing and maintaining their Salesforce opportunities and demand streams

• Lead and facilitate monthly S&OP alignment meetings with MineStar sales teams to drive demand alignment and forecast accuracy

• Proactively monitor for and understand upcoming engineering changes to kit part numbers to identify potential impacts to dealers customers and/or site implementations

• Assist with material procurement for special projects such as trade shows and demonstrations

What You Will Have:

• Customer Focus: Anticipates customer needs focusing efforts to proactively meet needs and exceed customer expectations

• Decision Making and Critical Thinking: Ability to accurately analyze situations and reach productive decisions based on informed judgment

• Problem Solving: Organize potential problem solvers and lead problem resolution efforts.

• Effective Communication: Adapts communications for the intended audience and communicates well downward upward and outward

• Negotiating: Uses active listening and probing techniques to surface problems issues and interests

• Relationship Management: Ability to establish and maintain healthy working relationships with internal and external customers

What You Will Bring:

• Proficiency in advanced Excel functions including Pivot tables XLOOKUP and data analysis tools

• Proven ability to leverage Power BI for strategic data visualization performance tracking and business intelligence

• Ability to manage multiple priorities through strong planning and organization skills excellent initiative and the ability to collaborate effectively with multiple teams

• Commitment to driving business impact through swift resolution of customer issues and a deeply rooted commitment to customer success

• Ability to accommodate meetings outside of normal working hours with peers and customers around the world in different time zones

Considerations for Top Candidates:

• Bachelors degree in supply chain business management or related field preferred. Masters degree a plus

• Previous successful project leadership experience

• Understanding of Cat MineStar/Mining Technology products

• Experience with PSLD systems such as SAP SPM (SPP EWM) Antares PIC and/or PartsViz - particularly with work related to dealer order management/collaboration

• Familiarity with Salesforce in sales opportunity maintenance and/or quote configuration

• Previous role working directly with dealer teams

Additional Information:

This position requires the candidate to work full-time at the Peoria IL office.

This position may require 10 % travel.

Relocation is not available.

Sponsorship is not available.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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