ServiceNow Technical Trainer (Lecturer in Digital Technology)
ServiceNow Technical Trainer (Lecturer in Digital Technology)
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Job Description
About the Opportunity
Position Overview
Discipline
Computing and Information Systems
Faculty
Centre for Apprenticeships
Location
London Devon House (St Katherines Dock)
Term
Fulltime or Parttime options will be considered; Permanent
Salary Range
Grade 8 47321 to 54827 progressing to 58155 once in post
Line Management Responsibility
None
Reports to
Academic Director Centre for Apprenticeships
Benefits
The university supports staff maintaining a good work/life balance offer flexible working and parental leaveopportunities an Employee Assistance Programme which provides free confidential advice on both home and work concernsaswell asoptional private medical insurance season ticket loans andbeingpart of the cycle to work scheme.
Start date (dependent on successful completion of relevant checks)
From July 2025 or by arrangement
The role
Northeastern University London wishes to appoint a ServiceNow Technical Trainer. The appointee will support our UK undergraduate and postgraduate degree apprenticeship programmes which incorporate ServiceNow training and certifications and provide general service to the University within and across faculties. In the first instance the successful candidate will be expected to contribute to the development and delivery of the universitys online BSc programmes in Digital and Technology Solutions and Data Science and the universitys Digital Skills Bootcamps.
We wish to appoint a specialist in ServiceNow who has a passion for teaching and supporting students in a higher education context.
Core duties will include the development and delivery of ServiceNow related teaching materials for both online and on campus delivery up to masters level student support and peer review.
This appointment can be fulltime or parttime depending upon the preferences of the successful applicant and the breadth of their skillset across ServiceNow and other areas of Digital Technology.
We particularly encourage applications from those with an interest in innovative teaching learning and assessment in a higher education context; those with experience of supporting a wide variety of students; those with industry experience of using ServiceNow in a workplace context; and those belonging to groups underrepresented in UK higher education.
Discipline/ Faculty
The recently formed Centre for Apprenticeships is the home of the Universitys apprenticeship and workrelated learning programmes and promotes excellence in workbased learning online teaching and partnerengaged instructional design. Apprenticeships represent a goldstandard of experiential education. They combine academically rigorous HE programmes with the realworld tasks and challenges that learners encounter daily in the workplace. The Centre champions this style of learning and represents the faculty and learners that form a rapidly growing part of NU Londons community.
Person Specification Criteria
To undertake this role the following should apply should you not have the experience below please do highlight where transferrable skills would assist with you undertaking the role.
Qualifications
- ServiceNow Certified Systems Administrator
- ServiceNow Application Developer
- ServiceNow Certified Implementation Specialist IT Service Management (CIS ITSM) (desirable)
- FHEA status or equivalent (desirable).
General Criteria
- Demonstrates through evidence excellent ability to be adaptable innovative and
inclusive in the role as advertised with regards to teaching and student support.
- Willingness and capacity to undertake continuous professional development in relation to institutionally strategic themes including but not limited to ServiceNow technologies.
- Competency and flexibility to teach across a wide range of ServiceNow pathways.
- Excellent written and verbal interpersonal and communication skills including presentation skills both facetoface and online
- Excellent IT skills and evidence of supporting the integration of technologies into learning and teaching.
- Excellent timemanagement and organisational skills
About the University
Founded in 2012 Northeastern University London (formerly known as New College of the Humanities) has established itself as a prestigious higher education institution based in the heart of London. Northeastern University London is part of Northeastern Universitys Global Campus Network. Positioned as top ranking in the USA Northeastern has campuses in Arlington Boston Charlotte Miami Oakland San Jose and Seattle in the USA and Toronto and Vancouver in Canada.
After becoming part of Northeastern Universitys global network in early 2019 the University has undergone a period of rapid growth having been granted Taught Degree Awarding Powers in February 2020 and moved to a new stateoftheart campus in 2021.
Northeastern University London offers a vibrant collegiate community delivering broad and academically rigorous degree programmes designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations employers and society. It offers state of the art audio visual technology in its teaching and meeting spaces across the organisation.
Additional Information
Enquiries
Informal enquiries may be made to Dr Alistair Robinson Academic Director Centre for Apprenticeships (). However all applications must be made in accordance with the application process specified.
Application Process
Participation in the equal opportunities section is encouraged but voluntary.
Things to consider
For staffs own wellbeing for part time roles the expectation is if you have multiple roles they should not exceed full time (37.5 hours per week) and for full time roles the expectation is that this will be your only role (apart from intermittent roles such as exam invigilator etc).
Please note this role is likely to require a basic or enhanced DBS check. Our organisation acknowledges the duty of care to safeguard protect and promote the welfare of our students and staff and is committed to ensuring safeguarding practice reflects statutory responsibilities government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.
Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from underrepresented groups. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration Asylum and Nationality Act 2006.
Job sponsorship: The University may be able to provide skilled workers visa sponsorship for this position depending on individual circumstances.
Position Type
Salary Range
Additional Information
About the University
Northeastern University London (NU London) is a prestigious higher education institution based in the heart of London and is part of Northeastern Universitys global campus network.Overlooking the River Thames near Tower Bridge NU London offers academically challenging educational programmes designed to inspire innovative thinking encourage interdisciplinary study and provide global experiences. The bright and modern campus offers award winning contemporary facilities for students and staff including state of the art audio visual technology in its teaching and meeting spaces.
Inspired by excellence infused with an energy of ideas and ability in motion at NU London being a part of our staff is to be a part of a collective of entrepreneurs and educators builders and London is growing quickly offering opportunity and growth for our staff. Currently hosting 1500 students our aim is to have 4000 students by 2028/29.
Choose NU London
As well as the exciting opportunities this role presents the University supports staff maintaining a good work/life balance your health and wellness are of utmost importance to us and our offerings encompass:
25 days annual leave plus 8 bank holidays and winter break holidays (normally 2 days between Christmas and New Year).
Access to personalised Continuous Professional Development (CPD) plans and opportunities.
Support with private medical insurance.
Eye test reimbursement.
Cycle Scheme vouchers.
24/7 employee assistance/ support via our Employee Assistance Programme.
Access to deals and discounts for food & shopping in the local area.
Enquiries
Informal enquiries may be made to:
They can be reached at the following:
However all applications must be made in accordance with the application process specified.
Application process
Applications should be made by 23:59 on the job postings end date (if applicable).
Participation in the equal opportunities section is encouraged but voluntary.
Applications must include a covering letter of no more than one page that addresses the criteria for the role and a full curriculum vitae.
The panel will be shortlisting for this position on a rolling basis so please apply as soon as possible. We reserve the right to close this post before the closing date if we receive a large number of applications.
Please note this role may require a basic or enhanced DBS check. Our organisation acknowledges the duty of care to safeguard protect and promote the welfare of our students and staff and is committed to ensuring safeguarding practice reflects statutory responsibilities government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.
For staffs own wellbeing for part time roles the expectation is if you have multiple roles they should not exceed full time (37.5 hours per week) and for full time roles the expectation is that this will be your only role (apart from intermittent roles).
Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from all underrepresented groups including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration Asylum and Nationality Act 2006.
Employment Type
Full-Time
