Sr UX Researcher
Sr UX Researcher
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1 Vacancy
Job Description
About SimpliSafe
Were a hightech home security company thats passionate about protecting the life youve built with our mission of keeping Every Home Secure. And weve created a culture here that cares just as deeply about the career youre building. Ours is a noego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those we protect. We dont just want you to work here. We want you to grow and thrive here.
Were embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our stateoftheart office on two core days typically Tuesdays or Wednesdays and Thursdays to work together in person and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.
Why are we hiring
Well were growing and thriving. So we need smart talented and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
SimpliSafe is seeking a Sr. UX Design Researcher to join our growing design team. In this role you will influence and shape the future of our ecommerce store with the goal of helping all shoppers purchase the security system that fits their needs and budget.
You will use a mix of qualitative and quantitative methods to plan conduct synthesize research and share your findings.
The SimpliSafe Ecommerce team is a conversionfocused experimentationcentered and fastpaced environment so if you love helping teams discover user insights that can spark new ideas that drive business results this job is for you!
What Youll Do
Primary responsibilities include:
- Work collaboratively with Product Designers Product Managers and Data Analysts on our technology squads to effectively plan manage and field primary research
- Field foundational research to deeply understand our online shoppers and identify their needs during key phases in the shopping journey (i.e. configuring a security system for the first time)
- Partner with Product Designs to launch and evaluate usability studies for prototypes
- Weave together qualitative insights with quantitative data to explain the why behind consumer activity onsite crafting highquality memorable presentations
- Share knowledge and identify opportunities for new initiatives with researchers and analysts across other teams including: Business Strategy Product (app hardware and monitoring services) and Customer Success.
- Foster design thinking and collaboration by planning hosting and moderating brainstorming sessions based on consumer insights
What Youll Bring
- Deep experience in design research with broad exposure to a variety of qualitative research methodologies such as oneonone interviews surveys moderating group conversations diary studies prototype testing usability testing
- Expertise with Qualtrics DScout Wevo Fullstory or similar tools
- Experience using AI tools to speed up analysis
- Comfortable navigating Figma and analytics dashboards
- Highly curious and ability to work independently are selfmotivated
- Proactively speak up to identify new areas for inquiry
- Desire to actively to contribute to shape design team culture & vision
Preferred
- 4 years of consumer research experience (D2C Ecommerce a huge plus)
- Degree in a human behaviorrelated field such as Psychology HumanComputer Interaction Sociology Communication Information Science Economics or Computer Science
- Deep professional experience in applied research outside of academic training. This might include ethnographicstyle fieldwork design research UX research etc.
- Experience evaluating UX prototypes for usability
- Experience in an experimentation (A/B testing) focused environment
- Experience managing research vendor relationships
Mandatory
- Must have an online portfolio showcasing your endtoend research process telling the story of how you used consumer insights to influence decision making. Candidates without online portfolios will not be considered.
What Values Youll Share
- Customer Obsessed Building deep empathy for our customers putting them at the core of our work and developing strong longterm relationships with them.
- Aim High Always challenging ourselves and others to raise the bar.
- No Ego Maintaining a no job too small attitude and an open inclusive and humble style.
- One Team Taking a highly collaborative approach to achieving success.
- Lift As We Climb Investing in developing others and helping others around us succeed.
- Lean & Nimble Working with agility and efficiency to experiment in an often ambiguous environment.
What We Offer
- A mission and valuesdriven culture and a safe inclusive environment where you can build grow and thrive
- A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
- Free SimpliSafe system and professional monitoring for your home.
- Employee Resource Groups (ERGs) that bring people together give opportunities to network mentor and develop and advocate for change.
We wholeheartedly embrace and actively seek applications from all individuals no matter how they identify. We are committed to cultivating a diverse and inclusive workplace and we believe our work is enriched when we incorporate a multitude of perspectives backgrounds and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process to perform the essential functions of a position or to receive other benefits and privileges of employment please contact
Required Experience:
Senior IC
Employment Type
Full Time
