Asst. Director Quality, Training, and Documentation
Asst. Director Quality, Training, and Documentation
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Job Description
ASSISTANT DIRECTOR QUALITY TRAINING & DOCUMENTATION (HEALTHCARE)
Work from home (telecommute) within Oregon Washington Idaho or Utah
Build a career with purpose. Join our Cause to create a personfocused and economically sustainable health care system.
Who We Are Looking For:
Every day Cambias HPO Learning & Development Team is living our mission to make health care easier and lives better. The AD of Quality Training & Documentation provides strategic leadership and helps lead our health plans integrated quality training and documentation functions driving transformational change across our operational landscape. This role is responsible for reimagining and elevating how we deliver operational excellence through innovative approaches to quality management employee development and process improvement. The role requires a visionary leader who can integrate emerging technologies innovative learning approaches and predictive quality measures to enhance our members experiences. all in service of making our members health journeys easier.
If youre a motivated and experienced Learning & Development Leader looking to make a difference in the healthcare industry apply for this exciting opportunity today!
What You Bring to Cambia:
Qualifications and Certifications:
Bachelors degree in business management adult education or a related field
10 years in the healthcare industry focusing on leadership development change management
Equivalent combination of education and experience will be considered.
What You Will Do at Cambia (Not limited to):
Training:
Lead and develop a team of training professionals supporting insurance operations
Maintain strong relationships with our operational leaders to understand their training needs and opportunities.
Design and implement blended learning solutions incorporating digital and traditional methods
Identify and pilot new innovative training and knowledge management tool solutions.
Documentation:
Identify and pilot new innovative knowledge management tool solutions.
Lead digital transformation of documentation processes and systems
Drive innovation in content development and delivery methods
Ensure adherence to style guides and standards
Quality Assurance & Compliance:
Direct the design and implementation of innovative quality assurance programs
Maintain expertise in the BlueCross/BlueShield Local Operating Scorecard (LOS) Program
Lead root cause analysis and process improvement initiatives
Analyze and report audit results using data visualization and trending analysis
Strategic Leadership:
Develop and execute strategies to transform quality training and documentation processes
Partner with business leaders to assess and improve effectiveness of training documentation and quality initiatives
Create and manage program budgets
Build and maintain strategic vendor partnerships
Drive cultural change toward proactive problemsolving and continuous improvement
Lead and accelerate achievement of learning and development outcomes
Skills and Attributes (Not limited to):
Required Skills:
Strong background in quality management and process improvement
Strong proficiency in Microsoft Office Suite
Experience with learning management systems
Experience with
Excellence in data analysis and reporting
Outstanding communication and presentation abilities
Knowledge Requirements:
Health insurance operations and business practices
Adult learning principles and instructional design
Quality assurance methodologies
Performance measurement and analytics
Regulatory compliance requirements
Leadership Competencies:
Strategic thinking and execution
Team development and coaching
Innovation and change leadership
Crossfunctional collaboration
Project and program management
Budget management
The expected hiring range for The AD Quality Training & Documentation is $134.5k$181.5k depending on skills experience education and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 15%. The current full salary range for this position is $126k Low/ $158k MRP / $206k High
About Cambia
Working at Cambia means being part of a purposedriven awardwinning culture built on trust and innovation anchored in our 100 year history. Our caring and supportive colleagues are some of the best and brightest in the industry innovating together toward sustainable personfocused health care. Whether were helping members lending a hand to a colleague or volunteering in our communities our compassion empathy and team spirit always shine through.
Why Join the Cambia Team
At Cambia you can:
- Work alongside diverse teams building cuttingedge solutions to transform health care.
- Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
- Grow your career with a company committed to helping you succeed.
- Give back to your community by participating in Cambiasupported outreach programs.
- Connect with colleagues who share similar interests and backgrounds through our employee resource groups.
We believe a career at Cambia is more than just a paycheck and your compensation should be too. Our compensation package includes competitive base pay as well as a marketleading 401(k) with a significant company match bonus opportunities and more.
In exchange for helping members live healthy lives we offer benefits that empower you to do the same. Just a few highlights include:
- Medical dental and vision coverage for employees and their eligible family members including mental health benefits.
- Annual employer contribution to a health savings account.
- Generous paid time off varying by role and tenure in addition to 10 companypaid holidays.
- Marketleading retirement plan including a company match on employee 401(k) contributions with a potential discretionary contribution based on company performance (no vesting period).
- Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
- Awardwinning wellness programs that reward you for participation.
- Employee Assistance Fund for those in need.
- Commute and parking benefits.
Learn more about our benefits.
We are happy to offer work from home options for most of our roles. To take advantage of this flexible option we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.
We are an Equal Opportunity employer dedicated to a drug and tobaccofree workplace. All qualified applicants will receive consideration for employment without regard to race color national origin religion age sex sexual orientation gender identity disability protected veteran status or any other status protected by law. A background check is required.
If you need accommodation for any part of the application process because of a medical condition or disability please email . Information about how Cambia Health Solutions collects uses and discloses information is available in our .
Required Experience:
Director
Employment Type
Full-Time
