Senior Director, Training Patient Support Services R2807238
Senior Director, Training Patient Support Services R2807238
Posted on :
14-08-2025
Employer Active
1 Vacancy
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Job Description
Job Description:
Industry: Healthcare / Health Services - Pharmacy
Job Category: Sales / Marketing - Sales Support / Assistance
About the Job
The Commercial/PSS Training and Leadership Development Team is responsible for the design and delivery of all training needs for field based and some internal based professionals who interact with our customers. We prepare our colleagues for successful interactions our diverse customer base.
We are an innovative global healthcare company committed to transforming the lives of people with immune challenges rare diseases and blood disorders cancers and neurological disorders. From R&D to sales our talented teams work together revolutionizing treatment continually improving products understanding unmet needs and connecting communities. We chase the miracles of science every single day pursuing progress to make a real impact on millions of patients around the world.
Main Responsibilities:
The Director of PSS Training has responsibility for supporting PSS training needs across therapeutic areas.
This person will have responsibility for strategic planning and implementation of world class process and any/all necessary PSS related training and skill-based training via eLearning live meetings and virtual training and on demand training courses.
This person will also need to provide consistencies across the TAs where applicable.
Develop with the PSS Leadership team the training and development function for the PSS team as well as other PSS trainings for the Business Unit as needed.
The Director of Training PSS will have responsibility for on-the-ground execution and deployment of training experiences. Assist in the development and execution of comprehensive strategic and tactical plans to support the short- and long-term objectives of the PSS team.
This includes responsibility for implementation and continuous improvement to the following work streams:
PSS Onboarding
New hire training programs and curriculum
Field Training
Collaboration/Coordination with One PSS training initiatives
Build a sustainable ongoing learning journey for PSS Teams (field and home office).
Work closely with all cross functional teams (sales marketing market access etc.) to ensure appropriate integration materials into all new hire and ongoing learning training programs.
Manage design and deliver training materials for National Meetings and Area/Zone and Regional in close coordination with One PSS leadership PSS Leadership Sales Marketing and any other relevant cross functional teams.
Incorporate technology and gamification for end user engagement.
Ensures budgets and schedules meet corporate requirements.
Select develop and manage relationships with key agency partners.
Provide a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers.
Contribute to the One PSS training strategy as that continues to be built and evolve by joining a project team to harmonize approach across TA PSS teams.
About You
BA/BS Degree required preferably in life science or business. MBA a plus.
Ideal candidate will have 8 plus years of relevant pharmaceutical/biotech industry experience
Ideal candidate will have experience in specialty pharmaceuticals or biologics with knowledge of the specialty pharmacy/HUB services environment.
Proven communication skills with a well-developed ability to efficiently and productively communicate both verbally and in writing
Ability to influence collaborate and interact effectively with senior leadership team and cross functional team members.
Why Choose Us
Bring the miracles of science to life alongside a supportive future-focused team.
Discover endless opportunities to grow your talent and drive your career whether it s through a promotion or lateral move at home or internationally.
Enjoy a thoughtful well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family with a wide range of health and wellbeing benefits including high-quality healthcare prevention and wellness programs and at least 14 weeks gender-neutral parental leave.
Our company and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital domestic partnership or civil union status; sex gender gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
Pursue progress discover extraordinary
Better is out there. Better medications better outcomes better science. But progress doesn t happen without people people from different backgrounds in different locations doing different roles all united by one thing: a desire to make miracles happen. So let s be those people.
At our company we provide equal opportunities to all regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status ability or gender identity.
US and Puerto Rico Residents Only
Our company and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital domestic partnership or civil union status; sex gender gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
North America Applicants Only
The salary range for this position is:
$180000.00 - $260000.00
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs.
Security Clearance Required: No
Visa Candidate Considered: No
Compensation
Base Salary - USD $180000 to $300000
*** Never repost ***
Full-time
Benefits - Full
Relocation Assistance Available - No
Commission Compensation - No
Bonus Eligible - No
Overtime Eligible - No
Interview Travel Reimbursed - No
Candidate Details
7 to 10 years experience
Seniority Level - Director
Management Experience Required - No
Minimum Education - Bachelors Degree
Willingness to Travel - Occasionally
Ideal Candidate
BA/BS Degree required preferably in life science or business. MBA a plus.
Ideal candidate will have 8 plus years of relevant pharmaceutical/biotech industry experience
Ideal candidate will have experience in specialty pharmaceuticals or biologics with knowledge of the specialty pharmacy/HUB services environment.
Proven communication skills with a well-developed ability to efficiently and productively communicate both verbally and in writing
Ability to influence collaborate and interact effectively with senior leadership team and cross functional team members.
Employment Type
Full-time
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