Food & Beverage Restaurant Reservationist - The Little Nell

Position Summary 
The Food & Beverage Restaurant Reservationist handles all incoming calls and assists with making changing and confirming restaurant reservations. The Reservationist will handle special requests for guests and external reservation calls including those for small private events wine cellar bookings ticketed events specialty dinners and all events sold by the Food & Beverage department.  This position reports to the Assistant Director of Food & Beverage.

Job Posting Deadline
Applications for this position will be accepted until May 25 2025.

Essential Job Functions/Key Job Responsibilities
    Answer all incoming calls for all restaurants according to Forbes 5star standards while assist guest needs over the phone or via email 
    Actively guides the guest through the reservation process including reservation times table splits special menus general dietary restrictions and seating preferences
    Makes changes or cancels any reservations according to the reservation guidelines
    Complete reservations properly in the dining reservation software
    Maximizes restaurant seating and adheres to space and capacity constraints
    Well versed in menu offerings and able to answer general questions related to menu items
    Make sure that all restaurantmenus are current and up to date
    Ensure that all private dining menus are ready before the actual meal period
    Make copies files and completes paperwork as needed
    Other duties as assigned 

Qualifications :

Education & Experience Requirements 
    High School Diploma or equivalent preferred
    Oneyear related experience required

Knowledge Skills & Abilities  
    Understanding on how to assist customers and meet their needs effectively 
    Proficient in the following; maintenance software (Alice) menu editing software (In Design) restaurant reservation software (Resy) and Microsoft Office programs
    Knowledge of wine food and cooking methods
    Knowledge of company policies and procedures
    Demonstrates expertise in the technical aspect of the job  
    Ability to prioritize tasks and manage time effectively 
    Ability to do basic problemsolving 
    Proficiency in communicating clearly both verbally and in writing to team members and customers 
    Ability to identify straightforward issues and propose simple solutions 
    Completes tasks and goals efficiently and effectively 
    Ability to quickly adapt to changes in processes customer flow environments and tasks 
    Ability to engage with customers in a positive and helpful manner 
    Ability to work independently with minimal supervision completing work at a high standard 
    Ability to be a team player working collaboratively with others

Additional Information :

Work Environment & Physical Demands
    Ability to stand type and sit at desk/computer for most of the work shift executing repetitive movements
    No adverse or hazardous conditions
    Not required but preferred to be able to occasionally lift push or pull 25 lbs. individually or with assistance 

Benefits 
This position is categorized as a regular fulltime position eligible for the following benefits:
Enrollment dates differ across the various programs.  
    Health Dental and Vision Insurance Programs
    Flexible Spending Account Programs
    Life Insurance Programs
    Paid Time Off Programs
    Paid Leave Programs
    401(k) Savings Plan
    Employee Ski Pass and Dependent Ski Passes 
    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the everevolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Companys benefits and other compensation visit One participates in EVerify.

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