Service Manager - First Texas Honda
Service Manager - First Texas Honda
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Job Description
First Texas Honda is seeking a highperformingService Manager to lead the daily operations of our Service Department. This individual plays a critical role in cultivating a positive culture maintaining excellent employee relations delivering outstanding customer experiences and achieving sales and profit objectives. A key focus of this role is ensuring efficient production and workflow management within the shop maintaining accountability and delivering timely and highquality vehicle service.
Key Responsibilities include but are not limited to:
Leadership & Operational Excellence:
Provide daytoday leadership and direction to all service department personnel with a strong emphasis on technician productivity workflow efficiency and quality control.
Serve as a central point of accountability for shop performance main line and recon technician flag hours and RO cycle times.
Assist in dispatching work and ensuring appropriate workload distribution across the team.
Monitor repair timelines and oversee technician workflow to maximize throughput and minimize downtime.
Ensure proper repair procedures safety standards and manufacturer guidelines are followed.
Review and manage technician time job completion rates and rework tracking.
Customer & Team Focus:
Resolve escalated customer concerns and ensure high levels of satisfaction and retention.
Provide ongoing coaching development and performance feedback to advisors and technicians.
Promote a supportive teamoriented culture grounded in accountability transparency and results.
Support recruitment onboarding and career development of service department team members.
Strategic Planning & Business Management:
Analyze service department performance and develop action plans to improve key metrics.
Develop and monitor department budgets expense control and profitability.
Stay current on manufacturer training warranty policies and product updates.
Coordinate with Parts Sales and Reconditioning teams to support crossdepartment efficiency.
Establish promotional service pricing and strategies to drive traffic and retention.
Requirements:
Minimum of 5 years experience in a dealership service leadership role.
Technical background required (Honda Master Tech experience is a plus).
Proven ability to lead a highperforming team in a fastpaced environment.
Strong verbal and written communication skills for effective interaction with customers team members and vendors.
Experience managing shop workflow production oversight and technician dispatching.
Experience managing service advisors drive management and the customer experience
Must have held a valid drivers license for at least 1 year.
Must be at least 18 years of age.
Highenergy positive attitude with a customerfirst mindset.
Comfortable working in a structured processdriven environment.
Schedule:
Fulltime minimum of 50 hours per week.
Availability required MondayFriday 7:00 am8:00 pm and Saturday 7:00 am8:00 pm.
Some nights and weekends required.
Compensation:
Competitive sixfigure compensation package commensurate with experience and performance
CAG is proud to be an equal opportunity employer. We are committed to building a diverse equal and inclusive workplace and our recruiting process reflects this commitment.
As a forwardthinking adaptive and supportive company we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.
Core Values:
Transformational Not Transactional Be Transformational
We do what we say were going to do
We encourage and support each other
Were committed to continuous growth
Benefits
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
All Continental Automotive Group FullTime Employees Receive:
Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
Employer Paid Employee Assistance Program
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
14 Paid Time Off Vacation Days/Year (60 days 3 years)
19 Paid Time Off Vacation Days/Year (3 7 years)
24 Paid Time Off Vacation Days/Year (7 years)
Annual Christmas Bonus Based on Tenure
Annual Technician Flag Hour Bonuses($.25 for Express Tech Hr $.50 for Main Line Tech Hr $1 for Master Tech Hr)
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Discounts on Collision Repair Parts and Service
BiWeekly Pay Periods Paid on Fridays
Holidays: Thanksgiving Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners Special Occasions (Blood Drives Birthdays Awards etc.)
Access to InHouse Insurance Agency
Access to InHouse Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages Voluntary Vision plan Pet Insurance and Legal Shield
$200 Donation to Charity of Your Choice with Approval
We strive to take excellent care of our employees so that they will strive to take excellent care of our clients!
CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function please call (512).
Required Experience:
Manager
Employment Type
Full-Time
