Regional Technology Service Delivery Lead

Regional Technology Service Delivery Lead

South Region (regional role and will require frequent travel within this area of the UK) Hybrid WorkingFixed Term Contract: 9 MonthsFull Time

Competitive Salary depending on experience

37.5 hours per week

At Nuffield Health everything we give our patients members and customers would not be possible without you. Your passion your warmth your drive to make a difference. Whether its driving connecting health helping the nation transforming experiences or building the career you want we give you the support to do it all. Join our journey. It starts with you.

Thats why we are looking for an enthusiastic Regional Technology Regional Service Delivery Lead South & Central Services with a passion for problemsolving and the ability to identify analyse and resolve problems driving solutions through to completion. Youll have experience of working in a modern ITILbased Technology service organisation including incident problem and change management. Along with having demonstrable experience of managing a complex national multisite estate of legacy and modern applications

Youll be managing third party suppliers who are delivering technical platforms as a managed service and ensuring that they deliver necessary standards of support.

Using your extensive experience of customer service and experience within IT Service Delivery you will:

• Lead a team of regional technical specialists to provide first class deskside support & improve customer service standards throughout Nuffield Health.

• Ensure delivery of excellent customer service throughout all engagement with the user in order to improve user satisfaction.

• Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service with Technology foundation training

• Coach develop and mentor your team of direct and indirect reports to maintain and improve motivation and commitment levels

• Manage service delivery for Nuffield end users and provide day to day operational guidance overseeing and driving SLAs for ticket management

• Recommend solutions to problems and costeffective strategies for sites

• Help coordinate small moves & projects

• Provide local advice and guidance on Information Security concerns

• Work with employees throughout the estate to identify opportunities to proactively improve the IT service and technology within Nuffield Health

• Manage a budget for Technology hardware across the estate reviewing requests and provide cost effective solutions

Proactively provide service management updates to senior leaders within your region and work closely with other Technology teams in the business.

Helping you feel good.

We want you to love coming to work feeling healthy happy and valued. Thats why weve developed a benefits package with you in mind. Here you can choose from a range of fitness lifestyle health and fitness wellbeing rewards such as free gym membership health assessments retail discounts and pension options.

At Nuffield Health we take care of whats important to you.

If you like what you see why not start your application now We consider applications as we receive them and reserve the right to close adverts early (for example where we have received an unprecedented high volume of applications). So its a good idea to apply right away to ensure youre considered for this role.

Apply today It starts with you.