Client Front Desk Management
Client Front Desk Management
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Job Description
We are RecLatam and we are hiring for this role for our client a personal injury law firm located in Seattle Washington:
Client & Front Desk Management
Primary Responsibilities:
Client Interaction & Appointment Management
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Professionally greet clients over the phone or via video with warmth and courtesy.
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Facilitate virtual checkins and manage intake documentation.
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Coordinate and schedule appointments using tools like Calendly or Outlook.
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Ensure exceptional client experiences through prompt respectful and professional communication.
Call Handling & Communication Management
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Answer route and manage incoming calls via RingCentral or similar VOIP systems.
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Monitor voicemails and shared inboxes responding or escalating as appropriate.
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Send appointment confirmations and reminders through phone email or text.
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Log all communications accurately within SmartAdvocate.
Legal and Administrative Support
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Prepare and format legal correspondence and communications.
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Organize digital case files and upload them to SmartAdvocate.
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Contact medical providers and insurance companies to request necessary records.
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Assist attorneys with data entry document organization and task tracking.
Virtual Office & Workflow Support
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Provide support for virtual meetings internal trainings and esignature workflows.
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Follow strict confidentiality HIPAA and data protection standards.
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Comply with all firm policies and procedures.
Ideal Candidate Traits:
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Communicates clearly promptly and professionally.
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Selfmotivated reliable and able to work independently.
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Skilled in Microsoft Office Zoom VOIP platforms and SmartAdvocate.
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Highly organized and attentive to detail.
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Friendly respectful and focused on client satisfaction.
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Works collaboratively in a remote team environment.
Additional Expectations:
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Must be available during Pacific Time (PT) business hours (schedule to be confirmed).
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Requires a quiet professional workspace and fast reliable internet connection.
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All work must follow firm protocols related to client confidentiality and HIPAA compliance.
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An initial onboarding and performance review period will assess communication task and adherence to procedures.
Reporting & Performance Monitoring:
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Reports directly.
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Progress is tracked using SmartAdvocate and other assigned systems.
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Key performance indicators (KPIs) include call response times accuracy in task completion thorough documentation and quality of client interactions.
Employment Type
Full Time
