Performance Monitoring and Observability Engineer

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a notforprofit we support patient care research teaching and community service striving to provide exceptional care. We believe that highperforming teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

About Us:

As a notforprofit organization Mass General Brigham is committed to supporting patient care research teaching and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital Mass General Brigham supports a complete continuum of care including community and specialty hospitals a managed care organization a physician network community health centers home care and other healthrelated entities. Several of our hospitals are teaching affiliates of Harvard Medical School and our system is a national leader in biomedical research.

Were focused on a peoplefirst culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.



The Opportunity

As part of the Platform Performance Management team within the Platform Engineering and Operations group the Performance Management Engineer maintains the enterprise application and platform performance monitoring systems. The role includes working with business and technical teams to enroll new and existing applications and services in enterprise monitoring and observability tools define and implement monitoring alerts configure monitoring tools for effective use by application teams and bridge performance monitoring and performance analytics tools to facilitate realtime and historical visibility of instrumented applications and services.



The Engineer focuses on customer service and rigorously practices operational discipline in instrumenting and maintaining performance monitoring tools and methodologies. The Engineer also provides subject matter expertise and support for application and service owners who are diagnosing performance issues and forecasting capacity needs.



Principal Duties and Responsibilities

Maintain and support performance monitoring platforms and tools.

Develop custom extensions to enable monitoring of enterprise platforms and systems as well as external systems including Software as a Service (SaaS) solutions.

Work with platform and application owners to:

Establish endtoend visibility objectives for critical platforms and applications.

Clarify monitoring requirements and business needs.

Instrument monitoring tools to meet agreedupon requirements.

Work with technical and business teams to proactively review performance monitoring efficacy and identify opportunities for improvement.

Maintain professional affiliations to stay on top of evolving performance monitoring and observability strategies and technologies.

Utilize standard work and project management tools and adhere to standard change management protocols.

Use the MGB values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.

Perform all other duties as assigned.

Qualifications

• Bachelors degree or equivalent experience required.
• 10 years of related experience in healthcare or a related field.
• 10 years of prior experience in performance monitoring and management.

Skills/Abilities/Competencies Required

• Knowledge of and demonstrated experience with monitoring and key performance indicators on:
  • Windows and Unix servers
  • Storage and virtualization platforms
  • Public cloud platforms and services
  • Software as a Service (SaaS) providers
• Extensive experience with performance monitoring tools and ideally with modern fullstack observability tools.
• Extensive experience with Dynatrace is strongly preferred including developing custom extensions.
• Fluency in Python and Javascript.
• Familiarity with RESTful API integration in monitoring tools.
• Familiarity with application and service design and architecture principles.
• Excellent verbal and written communication skills.
• Demonstrated ability to interact with all levels of the organization.
• Demonstrated commitment to the delivery of highquality customer service.
• Demonstrated experience as a collaborator working across different teams/groups and with vendors to achieve results.

Working Conditions

• Potential need to work in patient care areas.
• May require 24X7 responsibilities including evening night and weekend hours as needed.
• Requires regular participation in an oncall rotation which includes responding to 24x7 alerts during the oncall period and requires remote access to resolve issues.

Supervisory Responsibility

• None.

Fiscal Responsibility

• Participate in budget planning exercises and provide budgeting guidance to Platform Performance Management leadership to maximize costbenefit.

• Onsite Flexible Hybrid working model requires weekly office working days 13 days per week onsite
• MF Eastern Business hours required
• Remote working days require stable secure quiet compliant working station

Hybrid

399 Revolution Drive

40

Regular

Day (United States of America)

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at (857)2827642.

Mass General Brigham Competency Framework