Director, Canada Privacy
Director, Canada Privacy
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Job Description
The Privacy compliance function is responsible for helping to ensure regulatory compliance effectiveness throughout Manulife Canada by developing compliance programs standards and practices and facilitating the implementation and accountability of these programs standards and practices.
The Director Canada Privacy reports to the Chief Privacy Officer Canada and is tasked with providing advice guidance management and monitoring of the Canada privacy program.
Position Responsibilities:
Developing and maintaining program documents processes and workflows to support the ongoing adoption of the Canada privacy program across Canada Markets.
Leading the management of privacy issues as they arise including working with Privacy Legal Counsel and Business Unit Chief Compliance Officers as appropriate.
Providing guidance and oversight on Privacy Risk Management (acting as Line 2) to help ensure compliance with privacy regulatory requirements and Company policies.
Developing and managing a Canada monitoring program for privacy compliance control effectiveness through the performance of quality assurance reviews and assessment of key privacy compliance controls; and
Managing of privacyrelated investigations and conduct mandatory internal and external reporting of escalated privacy incidents.
Confer with the Chief Privacy Officer Canada and/or Privacy Legal Counsel on high risk contentious litigious privacy issues complaints and requests.
Helping to drive consistent and efficient approaches to common privacy activities by working with Business Unit Compliance and other Line 2 functions.
Support Key Risk Audit preparation periodic reporting process improvements and facilitate change management as required.
Required Qualifications:
8 years progressive experience in risk management compliance or legal roles.
Bachelors degree in law social sciences business IT or a related field.
Exceptional writing and oral communication skills.
Strong and proven program management capabilities and experience.
Competent people leader with experience in building highperformance teams.
Proven interpersonal skills: collaboration and communications skills (oral written presentation) ability to build relationships engage and influence others. Must be comfortable dealing with individuals at all levels of the organization including senior management.
Exceptional analytical and problemsolving skills.
Preferred Qualifications:
A masters degree or relevant certifications (e.g. CIPP CIPM CISSP) is preferred.
Understanding of corporate organizational structures and Canadian regulatory environment.
Welldeveloped planning and organizational skills with strong detail orientation.
Ability to be flexible and adaptable when dealing with change.
Strong team player achievement oriented; works well to establish and maintain collaboration.
Ability to think strategically assess alternatives for short and longterm impacts and act decisively.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Primary Location
Working Arrangement
Salary range is expected to be between
$105750.00 CAD $190350.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant jobrelated factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short and longterm disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about paid time off provisions.
Required Experience:
Director
Employment Type
Full-Time
