Customer Support Specialist
Customer Support Specialist
Posted on :
03-05-2025
Employer Active
1 Vacancy
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Job Description
Job Posting: Customer Support Specialist (German English)
Position: Customer Support Specialist
Languages Required: German English
Start Date: 19th May 2025
Location: OnSite (Location not specified)
Work Schedule:
- Monday to Sunday
- Flexible shifts available:
- 10:00 a.m. 7:00 p.m.
- Late shift: 12:00 p.m. 9:00 p.m.
- Night shift: 5:00 p.m. 2:00 a.m.
- PartTime positions also available.
Training:
- Duration: 2 weeks of training (standard working hours) 1 week of nesting 5:00 p.m. 1:00 a.m. night shift).
- Transport allowance and additional payment included for night hours worked during nesting.
Salary & Bonus:
- Base salary: 3800 BGN gross (primarily email and chat support 95.
- Signon bonus: 2000 BGN gross for all successful German hires who join the project on 10th March or 14th April 2025.
Job Summary:
We are seeking driven and customerfocused individuals to join our team as Customer Support Specialists. In this role you will handle customer inquiries primarily through email and chat in German and English ensuring topnotch service. Whether youre a fulltimer parttimer or a student we have flexible shifts to suit your needs.
Key Responsibilities:
- Respond to customer inquiries professionally and efficiently via email and chat 95.
- Resolve issues provide solutions and ensure high customer satisfaction.
- Collaborate with internal teams to handle complex cases.
- Maintain accurate records of customer interactions.
Qualifications:
- Fluency in German (C1C2 level) and English (professional level).
- Exceptional written and verbal communication skills.
- Availability to work flexible shifts including nights if required.
- Previous customer service experience is a plus but not mandatory.
- Students are welcome to apply.
What We Offer:
- Competitive salary of 3800 BGN gross.
- Signon bonus of 2000 BGN gross for qualified hires starting on select dates.
- Night shift compensation as well as transportation support during late shifts.
- Opportunities for growth and development.
- A dynamic inclusive and supportive work environment.
Employment Type
Full Time
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