IT Support Analyst - L2
IT Support Analyst - L2
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Job Description
Company :
Hastings Deering (Australia) LtdAbout the Role:
We are searching for an IT Support Analyst (Level 2) to join our awardwinning Sime Industrial branch in Archerfield QLD in a permanent fulltime position.
Reporting to the Desktop Support Team Lead the IT Support Analysts primary responsibility will be to provide quality IT Desktop support services on a daily basis for all Sime Industrial users in conjunction with other IT functions which include providing Application support Ticket Management and administration activities.
Key Responsibilities:
- Provide onsite and remote technical support for hardware software and network issues.
- Diagnose and resolve technical issues efficiently escalating to higherlevel support when necessary.
- Maintain and support desktop laptop printers and mobile devices ensuring smooth operations for all endusers.
- Manage and resolve helpdesk tickets in a timely manner ensuring customer satisfaction.
- Assist with the installation configuration and ongoing usability of system hardware and software.
- Provide remote and onsite technical assistance and training to endusers as required.
- Document processes issues and solutions clearly and accurately for future reference.
- Collaborate with IT teams and other departments to implement new technologies and system improvements.
Why Sime
Sime is a partner of choice for some of the worlds best brands in the Industrial and Motors sectors. With operations in 17 countries and territories and a strong footprint in Asia Pacific we continue to grow delivering sustainable value to our stakeholders through operational excellence highperformance standards and good corporate governance.
You will have access to:
- Opportunities for training mentorship and career development specific to your role.
- Competitive remuneration package and annual salary reviews.
- A supportive diverse and inclusive team spread across Australia and internationally.
- Access to growth opportunities at a regional national and international level through our global Sime network.
- Dedicated programs and utilities to support your physical mental and financial health such as our Employee Assistance Program free health checks and discounted private health insurance.
- Employee discounts rewards and incentive programs.
- Paid parental leave options
- Salary continuance insurance
About You:
The successful applicant will demonstrate the following knowledge skills and attributes:
- Degree or certification in Information Technology Computer Science or a related field.
- Minimum 2 years of experience in IT support or a similar role.
- Enduser hardware including laptops desktops mobile devices Printers meeting rooms configuration setup and troubleshooting experience.
- Experience with Active Directory Office 365 Intune Autopilot.
- Excellent communication and interpersonal skills to provide clear and supportive assistance to nontechnical users.
- Strong analytical and problemsolving abilities with attention to detail.
- Ability to manage multiple tasks and projects simultaneously.
- Australian working rights and a valid drivers license.
How to Apply:
If you are looking for a new role with endless career opportunities within an organisation who truly cares about their employees then look no further and apply now.
For any enquiry about this role please contact Victoria FaureEvrard Senior Talent Acquisition Partner
Required Experience:
IC
Employment Type
Full-Time
