Customer Journey Expert - Digitisation

At ING Australia youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better.

Were seeking a Customer Journey Expert to join our high performing Sydney based team in a permanent role.

Youll have responsibility for the development management and lifecycle of projects allocated to the Tribes roadmap which may include lending payments and KYC processes and other business processes. You are familiar with optimising processes with a sharp eye for how to digitise them for an optimal customer experience whilst meeting Risk Regulatory and overall ING targets.

This is a fantastic opportunity to be involved in the changing of the ING digital landscape providing autonomy to make strategic level decisions that will have a meaningful impact on not only our products but our customers too.

What youll do

• Represent the voice of the customer have a strong vision as to how to attract and retain customers and focus on continuously improving the customer benefits ING is offering and the key moments of truth for customers.
• You will share the responsibility to provide a differentiated experience for INGs customers for all related products & services at optimal value and profitability for ING whilst also meeting local and global legislation
• Manage product risks and product requirements relating to the customer supplier and regulators including all financial & nonfinancial risk.

What were looking for

• Demonstrated in depth experience with digitisation of processes
• Experience as a Product Owner delivering customer experience and digital initiatives
• Strong technical understanding comfortable having conversations with technical teams and translating requirements
• Demonstrated cross functional stakeholder management experience
• Experience working in an agile environment working with squads in a fast paced agile environment
• Experience with workflow implementation products ideally Pega workflow system (desirable)

About Us

At ING we want to make life simpler and more worthwhile for everyone who banks with us for the people who work with us and the community at large too.

When you come to work at ING youre joining a team where individuality isnt just accepted its encouraged. Weve built a culture thats fun friendly and supportive its the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently take ownership of their work and make great things happen. Were here to help you get ahead. And with our global network theres plenty of scope to take your career in new directions perhaps even ones youve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place youd feel at home Wed love to hear from you.

(One last thing ING operates a direct talent sourcing model. So no agency introductions please.)

Need more

Applications close Wednesday 7th May 2025

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

Still in two minds

At ING we know that diversity drives innovation. Research reveals that 60% of women and underrepresented groups may pause at this stage even after starting their application. Dont miss out on the opportunity to bring your unique perspective to our team submit your application today!

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