Client Success Specialist -
Client Success Specialist -
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Job Description
Job Title: Client Success Specialist
Location: Remote (EST Time Zone)
Salary Range: up to 2000 USD
Work Schedule: Monday Friday 9:00 AM to 5:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company:
Sagan represents a dynamic media agency that values client relationships timely updates and proactive communication. The team operates in a fastpaced environment focused on delivering measurable value to its clients.
Position Overview:
Were looking for a proactive and personable Client Success Specialist to serve as the frontline communicator with clients. In this role youll be responsible for conducting checkins providing updates and ensuring clients feel informed and supported throughout their engagement with the agency.
Key Responsibilities:
- Serve as the main point of contact for client communications.
- Provide regular updates and proactive checkins.
- Respond to client inquiries in a timely and professional manner.
- Collaborate internally to gather necessary information for client updates.
- Track and log client feedback and escalate issues as needed.
Qualifications:
- Strong English communication skills (spoken and written).
- Experience in clientfacing roles (e.g. customer support account management or client services).
- High responsiveness and a professional serviceoriented approach.
- Comfortable working EST hours Monday Friday.
NicetoHaves:
- Previous experience working in an agency environment.
- Familiarity with CRMs or communication tracking tools.
Resume Submission Guidelines:
To help us review your application efficiently please submit your resume in textbased PDF format only.
Avoid uploading scanned documents image files (JPG/PNG) or Word documents (DOC/DOCX) format to prevent your application from being overlooked.
Important: For timely processing both your resume and introductory video must be submitted in English.
Employment Type
Full Time
