Member Services Associate
Member Services Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Life 50 is a sandbox and you can have a direct impact on the success of this community.
The Member Service Associate will be responsible for member communication activity and intel in the CRM system and support with event execution. You will help to design a highly immersive digital automated personalized member experience. You will onboard new members track member experience and engagement and beta test a new member app platform. In conjunction with the Chairman and a longstanding board member of World 50 you will both drive and support memberrelated initiatives for Life 50 while ensuring seamless interdepartmental collaboration on all memberrelated touch points.
Responsibilities
- Use various AI platforms (Otter Gemini ChatGBT etc.) to design correspondence materials programs and summaries for members that is highly personalised in a physical and electronic form
- Actively manage pool of members updating collateral monitoring relationships and developing strategies to provide the highest quality of service to the various memberships whilst building relationships with the members themselves
- Manage membership subscription and renewal processes including AP collections
- Manage full lifecycle of member activity within the CRM system
- Assist in the creation/execution of member engagement opportunities
- Administration customization and application of CRM system and World 50 App and Life 50 App
- Manage the packaging assembling and distribution of various mailings to members
- Assist with program design and delivery
- Assist with event execution and attend inperson gatherings
- Keep team up to date on reengagement opportunities
- Special projects as they arise
Requirements
World 50 Group is a small but fastgrowing company. The ideal candidate will have a strong appreciation for an effective and efficient account management process as well as thrive in a fastpaced dynamic environment. Success will be determined by building strong memberrelationships ability to flex in a startup environment and facilitating member communications.
- Strong work ethic and willingness to take ownership for wideranging responsibilities
- Excellent communication and interpersonal skills
- Superior organization and prioritization skills
- Strong writing and proofreading skills
- Ability to work independently as well as part of a team
- Flexibility to work outside of strict job description parameters thinking creatively about how to provide highest quality of member service
Education/Experience
- Bachelors degree in Business Communications or Marketing preferred
- Experience with CRM database ( a plus)
- Some familiarity with using AI tools
About World 50 Group
As a purposedriven company we are committed to fostering an inclusive diverse and equitable environment that accelerates the success of our members and their organisations. We believe in the power of diverse backgrounds and experiences to make us stronger. Our team is dedicated to creating a community where everyone can thrive.
Required Experience:
IC
Employment Type
Full-Time
