Associate, Client Support
Associate, Client Support
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Job Description
About the Role:
Grade Level (for internal use):
07The Team:
The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations & driving product usage and revenue. Being present in the US Philippines & Pakistan makes it a truly global team. As a member of the Client Services team you will serve as a product generalist for the Capital IQ and Capital IQ Pro platforms. Working as a team is essential in this role. Additionally Client Services interact with many internal teams including Sales Content Product and Technical Support.
The Impact:
Being the nerve center you will be the face of the organization for our clients. Your regular day would require you to answer client queries and being an advocate while showcasing your vast knowledge of our tools data and the industries we cover. The top financial institutions in the world will ask you to figure out things they are unable to understand on their own.
Whats in it for you:
- Improve social skills while interacting with Clevel industry leaders
- Develop comprehensive industry knowledge
- Assist market leaders and decisionmakers across the Financial Services industry
- Be part of a company that is a resultsfocused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities.
- Based on planned growth & initiatives you can emerge to the next role i.e Senior Associate and more to act as a resource for the team particularly mentoring your teammates in offices across the globe.
Responsibilities:
- Provide exceptional customer service to clients distributors and internal SPGMI staff via phone email and web chats in the areas of industry content and product consulting
- Support a client base of firms across the Investment Banking Private Equity Investment Management Financial Corporate and NonFinancial Corporate segments which account for over $2 billion in annual revenue for S&P Global
- Assist with training and mentoring new hires as a seasoned associate after demonstrating expertise in best practices and product knowledge
- Make suggestions in regards to product usability presentation and data quality
- Work with Senior Associates on projects which improve and develop subject matter expertise.
- Partner with clients to identify template opportunities and guide them through our template building process
What were looking for:
Basic Qualifications
- Minimum of a Bachelor degree in Economics or Finance and/or relevant work experience required
- Succinct communication skills
- Strong collaboration skills
- Strong financial knowledge or knowledge of the global economy
- Proficient ability to navigate and use common computer programs
Work Shift: This is a night shift position. However based on changing business requirements you may be required to work in the morning & evening shift.
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and equal opportunity ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision Professional (EEO2 Job CategoriesUnited States of America) OPRTON203 Entry Professional (EEO Job Group)
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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