AHCCCS

Arizona Health Care Cost Containment System
Accountability Community Innovation Leadership Passion Quality Respect Courage Teamwork

The Arizona Health Care Cost Containment System (AHCCCS) Arizonas Medicaid agency is driven by its mission to deliver comprehensive costeffective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work committed to high performance and dedicated to serving the citizens of Arizona. Among government agencies AHCCCS is recognized for high employee engagement and satisfaction supportive leadership and flexible work environments including remote work opportunities. With career paths for seasoned professionals in a variety of fields entrylevel positions and internship opportunities AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.

Address: 801 E. Jefferson Street Phoenix AZ 85034

This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.

Salary: $60000 $66605

Grade: 22

First Review of Resumes: May 6 2025

Closing Date: May 15 2025

This position manages a staff of training and development personnel who are responsible for training for DMPS acute and long term care eligibility staff provider enrollment staff and all staff when the topic impacts the division as a whole. This involves goal setting and conducting needs assessments evaluating training methods and measures developing training plans developing and editing training programs and maintaining training records. This position interacts with all levels of management and works closely with AHCCCS Policy and other related state agencies. Identify training methods that are innovative and test and develop training applications and training websites. Statewide Travel may be required.

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Major duties and responsibilities include but are not limited to:
Provide management and guidance to Training Officers who respond to training needs analysis and provide training facilitation. Distribute work assignments and monitor workloads. Review and approve assignments for completeness accuracy and timeliness. Oversee the development and revision to training materials and announcements and some procedural documentation.
Work with DMPS management and other AHCCCS divisions management as well as other state agencies to find training needs. Maintain an extensive knowledge in Medicaid and State and Federal laws and procedures. Evaluate training after delivery to gauge its effectiveness.
Evaluate staff conduct coaching and carry out personnel actions as necessary. Lead AMS Lean initiatives and projects for the division and unit.
Assist with the management and maintenance of the DMPS SharePoint site. Evaluates AHCCCS computer system enhancements system requirements and training applications and any tools necessary for specialized and adult learning.
Provide feedback and assist in establishing procedures with policy changes and AHCCCS computer system changes.

Knowledge:
Adult learning theories and principles.
Training strategies training development and delivery and evaluation.
Extensive knowledge in State and Federal Medicaid policies and procedures rules and regulations and laws.
Medical and financial eligibility rules policies procedures and practices.
State Personnel Rules and DMPS performance measures.
Arizona Management System and lean concepts.
Project development organization and prioritizing.
Needs assessment methodology research techniques and data collection and analysis.

Skills:
Communicating with clarity and effectiveness by writing speaking and interpersonally interacting with others.
Listening and providing feedback.
Analytics: Capable of interpreting evaluating researching and problem solving.
Organization: Materials thoughts work and assignments.
Curriculum development and visual design.
Prioritizing work.
The proficiency of work processing email spreadsheet presentation and publishing applications and any proprietary software.
The proficient use of SharePoint.

Abilities:
Effectively manage multidisciplinary teams to bring about necessary goals and objectives.
Lead plan negotiate make decisions and meet deadlines and specified goals using discretion and good judgment.
Identify problems and present recommendations to management.
Do complex analytic and managerial work.
Successfully initiate and maintain complex and difficult relations.
Navigate in HealtheArizona Plus and communicate issues to others.

Arizona Driver License

Minimum: Three years of related experience such as health or eligibility programs appropriate to the assignment and one year of supervisory experience.

Preferred: College degree in a field appropriate to the assignment may substitute for some professional experience.

Successfully pass fingerprint background check prior employment verifications and reference checks; employment is contingent upon completion of the abovementioned process and the agencys ability to reasonably accommodate any restrictions.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).

Among the many benefits of a career with the State of Arizona there are:
10 paid holidays per year
Paid Vacation and Sick time off (13 and 12 days per year respectively) start earning it your 1st day (prorated for parttime employees)
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
Other Leaves Bereavement civic duty and military.
A topranked retirement program with lifetime pension benefits
A robust and affordable insurance plan including medical dental life and disability insurance
Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
RideShare and Public Transit Subsidy
A variety of learning and career development opportunities

By providing the option of a fulltime or parttime remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Lifetime Pension Benefit Program
Administered through the Arizona State Retirement System (ASRS)
Defined benefit plan that provides for lifelong income upon retirement.
Required participation for LongTerm Disability (LTD) and ASRS Retirement plan.
Pretaxed payroll contributions begin after a 27week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
Voluntary participation.
Program administered through Nationwide.
Taxdeferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.