Front Desk Agent
Front Desk Agent
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Job Description
Hocking Hills Lodge and Conference Center located inside Hocking Hills State Park is seeking candidates with outgoing friendly & welcoming personalities for Front Desk Agentpositions.
Hocking Hills Lodge and Conference Center is a brand new 81room lodge with 40 cabins a fullservice restaurant/lounge and banquet facilities to accommodate up to 200 guests. More property information is available at . This is a great opportunity to participate in opening the newest of the State Park Lodges in Ohio this Fall!
Hocking Hills State Park is one of the most visited State Parks in the country requiring a level of attention to detail and service to meet the guests expectations and experience.
- Join an exciting teambuilding and careeroriented work environment.
- For fulltime candidates full medical dental vision plan available after 60 days
- Pay Rate ranging from $13.00 $14.00/hour depending on experience
- PTO after 1 year
- Holiday Pay (including your birthday!)
- 401(k) Retirement Savings Plan
- Room food & retail discounts
- Ongoing Training and Career Development
To begin Front Desk Agents will be responsible for checkin/checkout of the current 40 cabins on the property along with making reservations for the brand new lodge. Front Desk Agents will move into the Lodge and be responsible for all responsibilities below.
Responsibilities:
- Perform all checkin and checkout tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel available rooms rates and amenities
- Respond to clients complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean tidy and fullyfurnished to accommodate guests needs
- Upsell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
Qualifications:
- Prior experience as a Hotel Front Desk Agent Receptionist or other customer facing role
- Experience with computers copiers faxes and other office equipment
- Previous experience with answering multiline telephones
- Customer service experience
- Excellent communication and organizational skills
About Us:At Regency Hotel Management hospitality is who we areand what we do 1965 weve been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful handson guidance inspired by years of professional experience. Our teams across our multiple locations are always growing and were looking for motivated individuals to join us!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
