Executive Director, Shared Services

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Executive Director Shared Services within USAAs Chief Legal Office (CLO) you will optimize CLO operations and streamline workflows by leveraging technology data and analytics to enhance productivity and support strategic objectives. You will provide strategic direction on the design refinement and integration of operations systems and procedures to ensure enhanced processes and efficiencies. This executive leader works collaboratively with all levels of the enterprise senior level executives and key partner organizations to ideate innovate drive and deliver scalable compliant and costefficient solutions that positively impact the service delivery model.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX Plano TX or Charlotte NC. Relocation assistance is available.

What youll do:

• Leads a team of trusted advisors who are accountable for providing insights recommendations and solutions to enhance the business technology and business processes across CLO while focusing on the clients needs and collaboratively developing solutions

• Directs the implementation of operating strategies policies and procedures aimed at achieving operating effectiveness efficiency and compliance

• Builds maintains and oversees the CLO technology and modernization roadmap ensuring the selection implementation and optimization of key technology platforms

• Responsible for defining and innovating technologies (machine learning generative AI and others) that enable the business to meet strategic goals

• Acts as a liaison between CLO business and enterprise technology partners to ensure technology solutions are aligned with enterprise architecture cyber security and data governance standards

• Develops and implements data and analytics strategies to drive informed decisionmaking and risk management

• Responsible for the exploration of promising new technologies analytical methods and data sources (internal to USAA & external) that have potential to add value to the enterprise

• Provides strategic intent and directional guidance to business senior executives

• Drives reporting excellence by standardizing and automating reporting for key business insights and champions continuous improvement initiatives change management and best practices in CLO operations

• Oversees the management and execution of projects and initiatives such as planning designing developing identifying key milestones meeting deadlines and selecting appropriate metrics to assess outcomes and leverages data to deliver innovative solutions

• Identifies opportunities recommends solutions and facilitates improvements to business processes and systems which streamline internal/external business processes and align resources accordingly including exploring AI Gen AI and other forms of automation

• Facilitates an environment that encourages process improvement innovation and creative business solutions from team members

• Demonstrates executive level thought leadership strategy development workload prioritization and financial and operational planning with a focus on reducing cost to the organization

• Evaluates and determines a resource strategy that contemplates 3rd party onshore and offshore mixes of talent

• Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures

What you have:

• Bachelors degree; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

• 10 years of diverse experiences within general business operations in driving organizational strategies and initiatives that optimize processes systems and programs resulting in increased productivity and overall employee experience

• 4 years of people leadership experience in building managing and/or developing highperforming teams

• Experience in developing and managing a technology roadmap vendor selection and system implementations

• Strong knowledge of data analytics reporting tools and automation in a corporate or financial services environment

• Experience leading the implementation of operational strategies projects and initiatives and developing tactical plans which promote change while delivering desired business results

• Strong understanding of businessspecific technology solutions IT infrastructure and enterprise systems

• Advanced understanding and knowledge of the business its various functions and practices and the applicable laws rules and regulations

• Demonstrated ability to independently navigate ambiguity drive clarity identify conflicts and negotiate and influence solutions in a fastpaced environment

• Experience applying strong analytical and strategic thinking skills with the ability to surface insights lead creative planning drive innovative thinking and solutions and influence decisionmaking

• Excellent problem solving communication and consulting skills with a proactive approach to organizational challenges

• High degree of organization and ability to manage multiple competing projects and priorities simultaneously as well as strong delegation collaboration and decisionmaking skills

• Ability to interact easily with all levels within the organization and experience facilitating executive level conversations driving clear decisions

• Executivelevel business acumen in the areas of operations business operations industry practices and emerging trends

What sets you apart:

• Experience designing business processes to leverage workflow technology

• Extensive experience using the SAFe development methodology

• Solid understanding of the financial services regulatory environment

• Familiarity with legal technology and fundamental legal concepts terms and/or processes

• Proficiency in SQL Snowflake and/or other programming languages/data warehouse platforms

• US military experience through military service or a military spouse/domestic partner

Salary Range: $169880 $305780

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy bestinclass benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on .

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.