Customer Advisor
Customer Advisor
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Job Description
Customer Advisor Italian speaking trilingual
Remote with initial training and teams days in Bedford UK
Salary up to 29000 Bonus Benefits
Full time position working the early Careline shift 06:5515:05
SPD (Swiss Precision Diagnostics) are world leaders in the research design and supply of advanced consumer diagnostic products. SPD is a joint venture business between P&G and Abbott and our brand Clearblue is recognised the world over as providing accurate home pregnancy and fertility monitoring tests.
We are recruiting for a Italian speaking Customer Advisor to join our Customer Support team. We are seeking a collaborative individual to work as part of a dynamic team to add value to peoples reproductive health.
This exciting role is pivotal to SPD offering an opportunity to accurately and professionally manage contacts with our customers directly gathering key information about our products and supporting consumers to use them correctly. You will have strong and effective communication skills in multiple languages and be customer focused with proven experience in providing excellent customer service and handling challenging and emotive calls. The role holder will be accountable for managing relevant product investigations liaising with and building key relationships with internal and external stakeholders as necessary.
Compliance is key and we are looking for an individual who has high attention to detail and is well organised to effectively multitask to meet the targets and satisfy the needs of the team and our customers. You will be fluent in written and verbal English and Italian plus a third language (Spanish French German Dutch or Russian). It would be beneficial to have a background in biological science. Applicants need to be UK based and able to travel to the Bedford UK office for initial training plus team days about 56 times per year.
We can offer you
- Competitive salary and bonus
- Hybrid working with flexibility
- 25 days paid annual leave plus bank holidays
- Company pension scheme with competitive employer contribution
- Private Medical Insurance with additional Medical Cash Plan
- Enhanced maternity and paternity pay
- Company supported employee Health & Wellbeing programme
- Life assurance
- Free electrical car charging points
- Free parking
- Beautiful parkland setting with excellent transportation links to Cambridge Milton Keynes Northampton and London
You must have the right to work in the UK. SPD are not able to provide sponsorship for this role.
If you require any reasonable adjustments to support you at any stage during the application process just let us know how we can help.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race religion colour national origin gender sexual orientation age marital status or disability status.
The Company
SPD Swiss Precision Diagnostics GmbH (SPD) is a world leader in the research design and marketing of advanced consumer diagnostic products.
Our SPD research centre is at the cutting edge of innovation and is fully engaged in the development of reliable diagnostic products to empower women on their reproductive journey. We are committed to answering the needs of our existing and future consumers through a continuous flow of new and innovative products.
Work Spaces
Documents
Required Experience:
Unclear Seniority
Employment Type
Unclear
