Operational Resilience Officer
Operational Resilience Officer
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Job Description
AXA is becoming a sustainable techled company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation driving its concrete implementation globally at speed with a high quality of advisory and execution.
We are present across 17 countries with committed highly qualified teams. We leverage technology data sourcing security and investment allocation in a global way but also achieve economies of scale and synergies when necessary.
At AXA Group Operations we want to be recognized in three fields of action:
- Stateoftheart Data Technology to drive customer experience
- Stateoftheart Procurement & Sourcing to drive efficiency and better manage risks
- HighPerforming Global Team for stronger partnerships with AXA entities
As a worldleading insurance company we act for human progress by protecting what matters. With 153000 employees in 54 countries working with 105 million customers weve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values and together were nurturing a culture of
respect for each other for our customers and the communities around us. Join AXA and youll feel like you belong are included and can thrive. Youll be able to shape the way you work and truly grow your potential as you seek out new opportunities push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
General understanding of Business Continuity Management lifecycle and IT Operations and IT Continuity Service Management.
Experience and knowledge of Cyber Defense mechanisms.
General understanding of Group Operational Resilience processes and tools required to undertake the role.
Experience and knowledge of IT Operations and IT Continuity Service Management
General understanding of a productbased organization.
Technical skills:
Risk Management frameworks
Business Impact Analysis
Disaster Recovery plan
Incident response procedures
Training skills
Proficiency in data analysis and familiarity with relevant tools and technologies for resilience planning and testing would also be beneficial.
ITIL
ServiceNow
English
Soft skills:
Strong communication
Stakeholder management
Problemsolving
Ability to remain calm and focused under pressure
proactive and collaborative approach
ability to adapt to evolving challenges and organizational needs.
We bring together the expertise cultural diversity and creativity of over 8000 employees worldwide and were committed to equal opportunities in all aspects of employment (gender LGBT disabled persons or people of different origins) and to promoting Diversity &Inclusion by creating a work environment where all employees are treated with dignity and respect and where individual differences are valued.
Are you passionate about ensuring Operational Resilience in a dynamic and challenging environment Join our team as a Technology Resilience Lead and play a crucial role in upholding our organizations resilience framework. As Technology Resilience Lead you will have the opportunity to be a referent and systematically identify measure mitigate report monitor and manage the most significant risks. Your contributions will be instrumental in implementing and strengthening our Operational Resilience strategies solutions and plans.
The division
Group Technology Operations (GTO) aims at designing developing and operating Global AXA IT products delivering them to AXA Entities and the AXA Group at the right level of quality of service and cost and aligned with businessdriven priorities. Its missions can be summarized in four main activities: global product delivery global product portfolio management daytoday operations management and entities proximity management.
The department / team
You will join the Global Service Operations Departement within Group Technology Operations (GTO) Division.
Our department manages daytoday IT service delivery for AXA on a global scale in partnership with Group Operations (GO) Global Products Departments AXA Entities and our external suppliers in accordance with GO IT Operations Framework contract requirements SLAs (Service Level Agreement) and OLAs (Operational Level Agreements) and Security Instructions.
Our main missions:
- Managing QoS as well as continuous service improvements for all AXA entities and across all AXA GO products transversally.
- Supporting the Market by fronting the Entity operationally to ensure QOS offering a centralized view for all global services provided by AXA GO Products
- Operating standardized globalized key platforms & transversal services while leveraging automation and selfservice capabilities.
- Monitoring the performance of AXA GO applications and infrastructure to identify or anticipate any issues or anomalies that could impact the organizations operation
- Managing IT operations processes in particular swift and sustainable incident resolution controlled change management as well as Asset & Configuration Management.
- Facilitating Technology Resilience Services for the Entities and AXA GO securing Business Continuity in case of Disaster or Crisis Scenarios.
- Leading the IT Operations standards definition implementation and governance and ensures adherence to these standards including external vendors.
- Delivering and operating AXAs Datacenters
JOB ENVIRONMENT
As an Operational Resilience Officer your role will involve supporting the implementation and enhancement of the companys Operational Resilience framework contributing to the management of the Crisis Management/Incident Management Business Continuity Management IT Resilience and IT Service Continuity Management processes organizing controls guidance and reporting facilitating the execution of the exercises on all dimension of Operational Resilience participating to Group Operational Resilience initiatives and working groups as well as supporting the Crisis Leaders coordinators and Crisis Management Team in case of crisis.
POSITION MISSION & MAIN ACTIVITIES
Job Purpose
- Have knowledge understanding and experience to execute tasks according to the Operational Resilience Framework.
- Understand and challenge Business Continuity IT Resilience and Security solutions.
- Know the relationship between IT Service Continuity with Business Continuity Management and manage consequences of Operational Risks.
- Contribute to IT Resilience activities focused on a defined Technology hosted in the Cloud (PaaS or SaaS) or in Datacentre (Pod Mainframe).
- Understand impact of local regulation on IT Resilience in the geographical area.
Main Activities
1 Operational Resilience Framework:
- You will contribute to ensure a consistent framework is in place to systematically identify measure mitigate report monitor and manage the most significant risks.
- You will contribute to the implementation and strengthening of Operational Resilience strategies.
- You will support the Global Technology Resilience Team in developing revising and overall execution of the Business Continuity and IT Services Continuity Plans and Solutions.
- You will contribute to the maintenance in Operational Conditions of the Global Business Continuity and Disaster Recovery Plans to be ready to be activated in case of crisis.
- You will actively participate to group initiative and strategic programs linked to Operational Resilience.
2 Crisis Management / Incident Management :
- You will contribute to the execution of the Crisis Management Process.
- According to the yearly plan and crisis risk scenarios you will be associated to the organization of the tests and support the Incident Management team during those tests.
- You will support the Incident Management Team ensuring agreedupon processes and plans are followed in case of Crisis activation.
3 Business Continuity (BC) Management :
- You will contribute to the tests and exercises to ensure that the responses are well maintained and operational.
- You will support the Business Impact Alignment with IT Service Continuity.
4 IT Service Continuity Management :
- You will ensure the followup of the responsiveness of the critical IT systems in case of disaster by consolidating information of implementation of solution plans test planning level of maturity ownerships etc
- You will contribute to follow up the remediation action identified in the transversal controls and make sure that they are resolved in your area.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
