General Manager, Operations

About EDU

EDU is an ASXlisted provider of tertiary education specialising in Health and Community Services. We foster meaningful careers through highquality education across our campuses in Sydney Melbourne Brisbane and Adelaide:

Australian Learning Group (ALG): VET provider for international students. Learn more at
Ikon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more at

About the role

We are looking for an engaging and a dynamic leader to join our executive leadership team as the General Manager Operations. Reporting directly to the CEO this role plays a critical role in leading EDU Groups nonacademic operations ensuring excellence in student services administration engagement facilities IT and data reporting.

Based at our Sydney campus this is an exciting opportunity to develop and drive impactful operational strategies across a national education provider working collaboratively with teams across admissions academic marketing finance and quality assurance.

Key responsibilities include but are not limited to

Strategy and operations

• Contribute to the development of strategic and business plans for EDU
• Lead the development and implementation of strategy as well as efficient day to day operations of
• Student experience
• Student administration
• Student events and engagement
• Workplacement and industry partnerships
• Facilities and campus management
• Systems and IT management
• Nurture and lead the national and offshore team to deliver outstanding student support and satisfaction
• Contribute to the development and implementation of workforce planning ensuring the Group has sufficient employees to deliver on agreed service standards
• Collaborate with key stakeholders and deliver a high level of student engagement throughout the learning journey ensuring an overall positive experience
• Analyse and interpret data across various teams including providing accurate and timely data to internal management teams and the governance committee
• Contribute to the design and operation of appropriate governance structures and mechanisms across all group providers
• Report to and actively participate in relevant governance boards and committees as required
• Collaborate on the development of regularly review and improve policies and processes related to the Groups operational function activities
• Support internal audit and other review activities to ensure practices within the operations function remain aligned to relevant policies and regulatory requirements
• Collaborate with other executives on the assessment and implementation of strategic growth opportunitiess including new product and campus opportunities partnership

Cost management

• Participate in the development of the annual Group budget
• Manage costs that are within the control of the operations function in accordance with the budget
• Provide analysis and commentary on any budget variances in relation to monthly management accounts

Team leadership

• Demonstrate leadership and support the development of such leadership within the operations functionthrough mentoring coaching and facilitating opportunities for ongoing training and development
• Embrace and model the fundamental values of the Group and ensure these characteristics are consistently applied across all key initiatives and decisionmaking
• Actively engage in developing a positive and supportive culture within your team and across the Group
• Implement diversity equity and inclusion (DEI) initiatives to promote DEI within the operations team as well as ensuring that these principles are integrated into all student services

• Bachelor or higher qualification preferred
• Extensive experience in the education sector in a senior leadership role including developing leading and managing highperforming teams
• Experience with management of data input including reporting and analysis
• High attention to detail and resultsfocused
• Demonstrated understanding of requirements associated with regulatory frameworks especially the Higher Education Standards Framework (Threshold Standards) 2021
• National Code of Practice for Providers of Education and Training to Overseas Students 2018
• Excellent IT literacy particularly in the Microsoft Office suite
• Experience using and maintaining databases (eg. CRMs Student Management Systems PRISMS)
• Experience with customer relationship management / contact centre software (eg. Zendesk)
• Positive attitude and ability to think creatively
• Crosscultural awareness and ability to nurture the team
• Excellent written and oral communication
• Excellent interpersonal skills with the ability to work autonomously and in a team

Why join us

• Paid birthday leave
• Individual training budget for professional development
• Reward and recognition programs
• Breakfast supplies on campus
• Hybrid working
• Yearround engagement events
• Novated leasing options
• Everyday benefits and savings via Flare app
• Fun and diverse working environment
• CBD location with easy access to public transport

Diversity & Inclusion

We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people culturally and linguistically diverse people people with disabilities sexually and gender diverse people and individuals of all ages.

Next steps

Apply online or send your resume and cover letter to Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified.

We look forward to receiving your application and potentially welcoming you to our team!