Customer Service Consultant
Customer Service Consultant
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1 Vacancy
Job Description
Company Overview
Good Sammy is a forpurpose organisation creating employment opportunities for people with disability. Weve been around since 1958 and we have a workforce of almost 800 individuals with over 50% who identify as having disability.
Our efforts to make a difference extend beyond the workplace. Good Sammy is a driving force in sustainability keeping nearly 7 million kilograms of used goods out of landfills annually. Our operations span various social enterprises each contributing to our greater purpose.
We pride ourselves on being inclusive and know our people are our greatest asset.
Our values drive our initiatives and culture.
Brave Have the courage to explore all possibilities.
Good Do the right thing the right way always. Help you be your best.
Safe Be aware speak up stay safe. Make your safety our priority.
Empowered Respect everyones voice. Do it with you.
Description
What youll do:
Reception Duties:
- Greet and assist all walkin visitors in a professional manner.
- Follow startofday and endofday procedures including:
- Checking and preparing meeting rooms.
- Cleaning and stocking two kitchenettes (staff area and training facility).
- Ensuring printers are clean and fully stocked.
- Maintain cleanliness and readiness of all training and meeting rooms.
- Receive log and deliver packages to the appropriate department or person.
- Manage incoming and outgoing mail including trips to the post office.
- Order and organise stationery supplies.
- Handle store orders and stock control.
- Answer overflow incoming calls and assist with confirming truck schedules.
Call Centre Duties:
- Respond to all inbound calls in a prompt and courteous manner.
- Manage logisticsrelated queries.
- Support donation processing through online portals.
- Carry out ad hoc duties as assigned by the manager including overseeing the laundry service for highvis jackets used by visitors.
Ideal Candidate Profile:
- Excellent interpersonal and verbal communication skills.
- Proven ability to multitask and prioritise in a fastpaced environment.
- Strong organisational and time management skills.
- Professional presentation and a proactive approach to problemsolving.
- Previous experience in a receptionist or call centre role is highly regarded.
- Competency with Microsoft Office and general office equipment.
Skills And Experiences
What we can offer you
- Free onsite parking.
- Generous notforprofit taxfree benefits up to $15900 per annum to increase your take home pay.
- Private health insurance discounts.
- Free confidential counselling services through our Employee Assistance Program.
- Staff discount at all Good Sammy stores.
- Comprehensive orientation program including an onsite tour.
Join us in making a positive impact in our community. Your dedication can help us transform workplaces and society and together we can create a better future for people of all abilities.
How to Apply
If you are interested in a rewarding career that gives back to those living with a disability and the local community apply now! Please submit your resume and a cover letter outlining why you are wellsuited for the role.
Good Sammy Enterprises is committed to providing an environment where people are safe valued and heard especially vulnerable adults young people and strongly encourage applications from people with disability or lived experience as well as Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.
Applicants who need assistance with their application or wish to discuss any potential barriers that may prevent them from applying are encouraged to contact
Closing date: 13/05/2025
For more information about Good Sammy Enterprises please visit our website Sammy reserves the right to complete the recruitment process prior to the closing date. Whilst we appreciate each and every application due to the high level of interest only successful applicants will be contacted. Thanks for your understanding.
Required Experience:
Contract
Employment Type
Full-Time
