Ticket Operations Director - Athletics
Ticket Operations Director - Athletics
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
This position is responsible for overseeing all aspects of ticketing operations for the universitys athletic events. This role ensures efficient and customerfriendly ticket sales distribution and management while maintaining compliance with NCAA conference and university regulations. This position collaborates with various departments including marketing development and game operations to enhance the fan experience and maximize revenue opportunities.
Salary & Benefits:
Primary Duties:
Oversee the daily operations of the athletics ticket office including ticket sales distribution and reconciliation.
Develop and implement ticketing policies and procedures to ensure efficient sales and customer service.
Manage all ticketing platforms and software ensuring proper functionality and troubleshooting any issues.
Coordinate and oversee ticket sales for all home athletic events including season tickets singlegame tickets and group sales.
Provide excellent customer service to fans donors students and other stakeholders.
Handle ticketrelated inquiries disputes and requests in a professional and timely manner.
Work closely with marketing and promotions staff to create ticket packages and promotions that enhance attendance.
Manage gameday ticket operations including staffing willcall distribution and walkup sales.
Reconcile daily ticket sales deposits and financial reports in compliance with university and departmental policies.
Prepare and analyze reports on ticket sales attendance trends and revenue generation. Assist with budget development and monitor ticket office expenditures.
Partner with external vendors including ticketing software providers to optimize ticketing solutions.
Recruit train and supervise student workers and parttime staff to assist with ticket operations.
Support and participate in universitywide initiatives to enhance community engagement and athletics attendance.
Perform other duties as required/assigned by leadership.
R Required Knowledge Skills and Abilities:
Bachelors Degree.
Two or more (2) years related work experience.
Experience with ticketing software.
Experience with supervision/leadership.
Preferred Knowledge Skills and Abilities:
Masters Degree.
Four or more (4) years related work experience.
Experience within higher education and/or athletic organization.
Prior experience with AudienceView software.
WORKING CONDITIONS
Normal office environment. Frequent nights and weekends.
How to Apply:
Attach your cover letter and resume. The system will allow you to attach these documents electronically. If you have questions about the position or the posting please contact . If you need technical assistance please contact Human Resources at .
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States a lawful permanent resident a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.
Application Deadline:
Application review begins May 9. This posting may be closed at any time at the discretion of the University.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008) Section 504 of the Rehabilitation Act of 1973 and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request.See TDD Callers: Call Michigan Relay Center at 711 (in State) or(out of State).
Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer which includes providing equal opportunity for racial and ethnic minorities women protected veterans and individuals with disabilities. University policy extends protections to additional identities.
Required Experience:
Director
Employment Type
Full-Time
