Case Specialist SSI/SSDI (100216)
Case Specialist SSI/SSDI (100216)
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1 Vacancy
Job Description
- Works as part of a team of specialists and care managers assisting customers to successfully receive federal disability benefits
- Supports an assigned caseload of individuals in followingup on applications
- Makes regular contact with customers to review the status of the application and any needed documentation for submission to the Social Security Administration
- Provides counseling and support for customers to comply with any requests
- May conduct workshops for customers on the process and the importance of timely receipt review and response to requests
- Conducts outreach to customers who have disengaged from the application and review process to ensure reengagement and completion of all required processes. Uses elevated outreach processes (phone letters contact with friends or relatives email and texts home visits)
- Tracks customer participation in the determination process and reports accordingly
- Receives and uses daily realtime feedback on the effectiveness of their work and uses it to improve performance as warranted
- Understands and follows all policies and procedures related to the process
- Uses standard forms and online processes to conduct and document work activities
Qualifications :
- Associates Degree or higher in social services or a related field such a psychology human services vocational rehabilitation or occupational rehabilitation
- Four years direct customer service experience in a clinical or social service environment
- Experience in a fastpaced team environment that is performance driven
- Exceptional customer service and engagement skills; prefer training or experience in motivational interviewing techniques
- Excellent organizational skills and strong attention to detail
- Experience with publiclyfunded programs; Temporary Assistance for Needy Families experience preferable
- Experience in assessing the need for and making reasonable accommodations for customers
- Knowledge of laws and regulatory requirements related to program responsibilities
- Ability to use various electronic systems to carry out duties and responsibilities
Additional Information :
- Starting Salary Range: $23.56$24.88
- All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demanddriven workforce solutions.
When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
