Officer, Service Standardisation, Stanbic IBTC Pension Managers
Officer, Service Standardisation, Stanbic IBTC Pension Managers
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Service Standardization officers main job purpose is to ensure that service standards are attainable and achieved across all service channels as well as to promote the service culture throughout the organization whilst ensuring that the processes remain client centric and reasonable. The officer also ensures quality Customer Service delivery as well as adherence to set standards by analysing data of previous interaction and client behaviour to establish market/industry trend for new product or service design. The Service Standardization office coordinate and improve processes and also report to relevant stakeholders
Qualifications :
- Minmum of a in any course
- Professional certficationn is also an added advantage
- Indept knowledge of service assurance
Additional Information :
Behavioural Competencies
- Generating Ideas
- Providing Insights
- Pursuing Goals
- Understanding People
Technical Competencies
- Client Knowledge
- Customer Understanding
- Client Retention
- Client Cross and Upselling
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
