Senior Employee Relations Partner

The Senior ER Partner is a key partner to the Global Human Resource Business Partners (HRBPs); Global Employment Law Team; Diversity Equity and Inclusion Team; and Global Safety & Security Team. The ER Partner provides advice and counsel to employees managers leaders and HRBPs related to performance management challenges interpersonal conflict conduct issues and various other employee relations matters as needed. The ER Partner supports the completion of investigations and grievance processes ensuring they are conducted in a thorough neutral and timely manner and partnering with Global Employment Law as necessary and/or appropriate. The ER Partner identifies broader employee relations issues across the enterprise partnering crossfunctionally with COEs to recommend implement and effectuate improvements to the employee experience through consistency and compassion and with a scalable approach.

What you get to do in this role:

• Bring our People Pact to life as you support the delivery of Employee Relations programs to an audience of managers and employees; serve as a first point of contact for managers regarding performance concerns conflict management and other Employee Relations matters; maintain and update internal Employee Relations Case Management (ERCM) tracker.
• Advise and counsel managers and HR partners on the enterprise performance philosophy; serve as an initial point of contact for managers regarding performance concerns; provide resources and training materials to help inform managers and employees and provide guidance on best practices; coach and train managers on how to thoroughly and meaningfully documenting feedback conversations.
• Act as a key thought partner to HRBPs around employee interpersonal challenges conduct issues leadership concerns etc. in their respective organizations; provide feedback advice and support to employees managers and leaders across the enterprise regarding interpersonal conflict conduct concerns/issues leadership style concerns and other various employee relations matters.
• Conduct low to moderatecomplexity investigations grievance processes and disciplinary processes ensuring that all appropriate documentation is created and maintained and providing actionable recommendations and insights back to the enterprise as appropriate.
• Play a key role in administering and maintaining internal ERCM; create cases and provide thorough and accurate notes on case details; regularly update status and details of cases; conduct audits to ensure global data is being entered and maintained in accordance with internal SOPs; conduct data cleansing when needed; compile and analyze reports for stakeholders.
• Implement effectuate and continuously work to improve ER processes across the enterprise to help drive a consistently excellent employee experience globally.
• Support the development and expansion of training materials that will enable a growing audience of both managers and employees; collaborate with crossfunctional partners to identify areas in which additional enablement materials are needed; contribute to the creation of content geared toward improving the employee experience and continuing to maintain ServiceNows outstanding workplace culture.
• Partner with Global Employment Law team to provide HR policy process and program coaching to employees and managers when appropriate; become an expert in local and regional legislation and policy interpretation to help ensure compliance.
• Play an active role in standardizing processes for the Employee Relations team by utilizing ServiceNow platform and exploring Gen AI capabilities; demonstrate innovative mindset to identify and support development of future process improvements; support the creation and documentation of Employee Relations processes and procedures.
• Act as a culture champion regionally and globally working with HR partners and business stakeholders to drive highlevels of engagement.
• Complete various projects such as reporting and tasks as required with crossfunctional HR / Partner teams working on projects/programs.

Qualifications :

To be successful in this role we need someone who has:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry. 

• 5 years of direct clientfacing experience in an Employee Relations role; experience with performance management/improvement and/or experience conducting workplace investigations.

• Experience with an HR ticketing system ServiceNow platform expertise desired; Proficiency with Microsoft Office Suite or related software; proficiency navigating through HRIS systems (PeopleSoft Workday Tableau etc.)

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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