National Operations Manager

Johnsons 1871 are a leading workplace transformation and relocation management company delivering tailored move solutions for public and private sector clients across the UK. From major corporate consolidations to sustainable reuse and decommissioning projects we pride ourselves on delivering seamless transition experiences that put people and the planet first.

As we grow our client base and project portfolio were looking for a dynamic National Operations Manager who thrives in a fastpaced environment and can confidently manage the operational team.

Reporting to the National Operations Director you will be responsible for training and upskilling our Operations managers ensuring seamless service delivery operational efficiency and high customer satisfaction across our branches. The ideal candidate will have a proven background in logistics team leadership and strategic operational planning within the removals industry. This is a role that requires nationwide travel therefore a driving licence is required.

Requirements

Key Responsibilities

Leadership & Team Management

• Lead and motivate the Operations Managers within a demanding environment including career development plans for direct reports and supporting with problem resolution.
  
• Develop a highperformance culture through effective coaching mentoring and staff development.
  
• Drive accountability and performance by setting clear expectations and conducting regular reviews.
  

Customer Service Alignment

• Champion a customerfirst culture within the Operations team ensuring high satisfaction and repeat business.
  
• Analyse feedback and performance metrics to identify trends and develop service improvements.
  

Compliance & Health & Safety

• Support managers to maintain excellent standards of compliance with all relevant legal environmental and health & safety regulations.
  
• Oversee regular audits and risk assessments ensuring all staff follow safe working practices.
  
• Support managers with incident investigations and implement preventative measures where necessary.
  

Budgeting & Financial Management

• Prepare manage and monitor the national operations budget in line with business objectives.
  
• Drive cost efficiency across operations without compromising service quality.
  
• Produce detailed performance reports for senior leadership including analysis on KPIs service levels and operational costs.
  

Change & Project Management

• Support and contribute to national initiatives such as system upgrades warehouse expansions or sustainability projects.
  
• Manage the operational rollout of new services partnerships or locations.
  
• Monitor KPIs and implement continuous improvement strategies to enhance service quality efficiency and profitability.
  
• Support the company s growth strategy through scalable and futurefocused operations planning.
  

Stakeholder Collaboration

• Work collaboratively with Sales Projects and HR departments to align operational strategies with wider business goals.
  
• Build strong relationships with suppliers subcontractors and thirdparty service providers.
  
• Represent operations in executive meetings providing insights and strategic input.
  

Skills & Experience

• Proven experience in a senior operational role within the removals or logistics sector.
  
• Ability to demonstrate your understanding of procedures and legal requirements associated with move management.
  
• Strong written and verbal communications skills together with strong leadership and management skills to efficiently run and support a successful team.
  
• Ability to contribute to the development of longterm operational strategies.
  
• Be able to work flexible and support Operations managers where necessary.
  

Desirable Qualifications:

Benefits

• Competitive salary with performance bonuses
  
• Flexible working
  
• Employee Discount Scheme
  
• Health Care & Death in service cover
  
• Company pension