Customer Journey Expert
Customer Journey Expert
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Job Description
We are looking for a Senior professional to join our client Customer Journeys team and help shape the future of their financial services offerings. We re looking for a Customer Journey Expert to lead and optimize customer experiences for investment products supporting key marketing initiatives and strategic priorities.
Your Mission
As a Customer Journey Expert you ll manage a portfolio of projects and work closely with a multidisciplinary marketing team including UX designers and gotomarket specialists. Your goal: deliver seamless digitalfirst journeys that drive growth and customer satisfaction.
Key Responsibilities
Support the of product strategy through effective marketing initiatives.
Lead and coordinate highimpact projects to improve customer journeys.
Design test and enhance customer experiences across digital and physical touchpoints.
Develop and refine value propositions to attract and retain customers.
Support and coach colleagues in delivering customerfocused solutions.
Plan and implement crosssell and upsell campaigns with measurable outcomes.
Drive adoption of digital tools through targeted campaigns for brokers clients and prospects.
Monitor market trends and share competitive insights to guide innovation.
Your Profile
Master s or Bachelor s degree with solid professional experience.
10 years of experience in marketing ideally in insurance or financial services.
Knowledge of banking or insurance products and industry trends would be nice to have.
Fluent in French and Dutch; good command of English.
Strong skills in project management and Agile methodology.
Experienced in customer journey mapping and design thinking.
Excellent communicator strategic thinker and team player.
Able to translate complex products into clear customerfriendly value.
Confident presenting strategies to senior leadership.
Proactive solutiondriven and eager to make an impact in a collaborative environment.
Experience in Transformation and Change Management
What We Offer
A competitive salary with individual and collective performance bonuses.
Comprehensive insurance benefits for you and your family plus discounts on financial products.
A healthy worklife balance: 35 vacation days flexible working hours remote work and access to sports facilities.
Ongoing professional training and development in a positive teamdriven culture.
Employment Type
Full Time
