Client Intake and Recovery Specialist

The Client Intake and Recovery Specialist is the frontline of the patient experience at Cliffside Malibu. With a commitment to conciergestyle customer service this individual seamlessly facilitates incoming patients admission to Cliffside Malibus worldclass care. From the first moment of contact the Client Intake and Recovery Specialist reassures prospective patients that their journey to recovery has now started. This individual understands the expectations of our specialized clientele and handles all the details of nurturing leads and coordinating admission including clinical assessments finalizing financial considerations and arrival logistics. 

• Provides hightouch concierge service in alignment with Cliffside Malibus luxury brand that includes oncall communication with incoming patients that may be outside business hours ensuring smooth arrival to our facility and checking in on them upon admission. 

• Possesses superior sales experience  

• Speaks knowledgeably and passionately about the Cliffside Malibu experience that includes our worldclass clinical care and luxury amenities. 

• Makes decisions on appropriateness for care based through needsbased analysis clinical screening and financial screening. 

• Maintains and nurtures caseload of potential patients via incoming calls forms and faxes. 

• Establishes partnerships with inhouse BD team and external referents. 

• Possesses pattern recognition skills to verify and interpret insurance benefits communicates patients financial responsibility determines payment terms and collects upfront fees. 

• Oversees all details for incoming patients and prospects including housing preferences dietary needs and arrival logistics. 

• Performs initial clinical clearance assessment and consults with clinical medical and ops as needed. 

• Possesses exemplary interpersonal skills to effectively communicate with clients referrals and other internal staff. 

• Demonstrates active listening skills 

• Conveys authentic empathy and compassion through words and tone of voice 

• Manages and prioritizes daily work within acceptable departmental time frames 

• Maintains impeccable documentation 

• Possesses critical thinking skills to actively problem solve independently provide access to care for prospects patients families and all callers and make independent decisions based off of clinical medical and financial viability 

• Works collaboratively across all departments to expediently remove barriers in access to care 

Qualifications :

• Bachelors degree preferred 

• 2 years or more experience working in a luxurybrand admissions environment or for a luxury hospitality brand preferred 

• Previous experience working in the treatment field preferred with an understanding of payer policies preferred 

• Computer competence (Microsoft Word Outlook). Salesforce payer insurance portal and electronic medical record (EMR) familiarity preferred. 

Additional Information :

We are proud to be an EEO employer M/F/D/V. We maintain a drugfree workplace and perform preemployment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age race color religion sex or national origin.

For more information about our company benefits please visit us at Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives experiences and strives to hire and retain a diverse workforce.