DescriptionPrimary responsibilities include the following:
- Deliver superior consistent project management for assigned clients.
- Develop and manage project plans and budgets involving multiple workflow streams and client teams.
- Serve as the daytoday project lead ensuring the progress of the team against established objectives budget timeline deliverables and quality standards.
- Serve as primary contact to stakeholders on delivery of services.
- Develop a trusted advisor relationship with stakeholders through effective communication and efficient quality of projects.
- Contribute to the development of new tools and approaches.
- Identify opportunities to enhance quality and/or improve processes to reduce costs.
- Leverage resources to produce quality deliverables on time and within budget.
- Prioritize and organize work daily according to business priorities.
- Manage workforce efficiently through peaks and troughs in the business cycle.
- Develop good understanding of the technical aspects of the process.
- Facilitate smooth knowledge transfer within the team via well documented and updated training materials.
- Develop technical training expertise within the team.
People Management / Development :
- Provide direction and guidance to the team on a daytoday basis.
- Set objectives for direct reports and conduct regular appraisals.
- Communicate regularly with team members via team meetings.
- Manage and delegate work fairly and effectively within the team.
- Develop individuals to their full potential.
- Identify and develop leadership qualities in individuals and groom them for the next level.
Responsible for managing attrition and absenteeism in the team.
- Leadership qualities
- Efficient team building and management skills.
- Managing stakeholders
- Development of business and people
Drive Excellence
Experience:
- Minimum 2 years of experience of leading and managing team with technical skills and performance management.
- Successfully managing multiple projects and producing quality deliverables on time and within budget.
- Retirement work experience preferred.
- Overall experience of 10 years
Skills:
- Advanced proficiency in Microsoft Office (Word Excel and PowerPoint).
- Detail oriented.
- Ability to ask the right questions and seek help where appropriate good problemsolving ability.
- Sense of accountability; owning ones work and taking pride in it
- Ability to organize set priorities work independently and complete multiple projects within established deadlines.
- Strong written and verbal communication skills and a demonstrated ability to interact with colleagues at all levels.
- Strong client service orientation
- Strong analytical and interpretational skills including ability to draw conclusions and identify trends from data in a logical systematic way.
- Strong leadership qualities
Eligibility Criteria
- Not on written warning for behaviour or performance within the last 12 months
- Performance rating: Rating ofin latest performance review cycle
Minimum tenure of 24 months in current role
QualificationsGraduate