Senior Customer Engineer, CI/CD, Infrastructure as Code, Database Focus

We are seeking a Senior Customer Engineer with deep hands-on experience in CI/CD systems Infrastructure as Code (IaC) and modern database architectures. This is a customer-facing software engineering-focused role not traditional support. Youll be solving highly technical issues guiding implementation triaging edge-case bugs and representing customer feedback to Product and Engineering.

Youll work across all layers of the stack from YAML pipeline configurations to IaC templates to service-side debugging. This is a high-impact role that bridges deep technical understanding with excellent customer interaction.

About The Role

• Own end-to-end resolution of complex customer issues across the CI/CD stack pipelines deployments runners artifacts integrations and more.
• Troubleshoot and debug infrastructure automation (Terraform CloudFormation Pulumi etc.) pipeline misconfigurations and environment-specific CI/CD behaviors.
• Serve as a CI/CD subject matter expert to enterprise customers during onboarding implementation and expansion across Harness modules.
• Lead incident triage and root cause analysis during escalations coordinating cross-functionally and providing detailed feedback to engineering.
• Provide advanced technical guidance on database integrations (PostgreSQL MongoDB MySQL etc.) secrets management and service-to-service communication.
• Create and improve tooling to automate common tasks diagnostics and troubleshooting steps.
• Act as a senior escalation point for the Customer Engineering team and mentor junior engineers in best practices and tooling.
• Maintain detailed internal and external documentation including implementation runbooks troubleshooting guides and customer playbooks.
• Surface patterns in customer issues to influence product roadmap prioritize fixes and advocate for usability improvements

• 57 years of experience in a customer-facing engineering role DevOps or SRE with increasing scope and complexity.
• Deep experience supporting FinOps products and data-centric tools such as LookerML or similar semantic modeling layers.
• Proficient in Linux systems networking and distributed architectures; strong debugging instincts and curiosity
• Ability to dive deep into source code to understand how products work and where they may have defects.
• Hands-on experience with Kubernetes (including Helm CRDs) and cloud-native ecosystems.
• Strong scripting ability (Shell Bash JSON YAML) and exposure to CI/CD pipelines and DevSecOps tooling.
• Familiar with major cloud platforms AWS GCP Azure and how enterprise customers utilize them at scale.
• Skilled in observability tools such as Datadog Splunk or Prometheus for diagnosing performance issues.
• Excellent communicator with the ability to empathize with customer pain while diving deep into technical details.
• Experience working with CRM/support tooling like Zendesk Jira and Confluence.
• Tenacious detail-oriented and customer-obsessed you dont give up until the issue is solved 100%.

Work Location

• U.S. or Canada Remote. Must be located in the pacific time zone*

What You Will Have at Harness

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Quarterly Harness TGIF-Off / 4 days
• Monthly quarterly and annual social and team-building events
• Recharge & Reset Program
• Monthly internet reimbursement
• Commuter benefits

The anticipated base salary range for this position is $125000 - $165000 annually. Salary is determined by a combination of factors including location level relevant experience and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position also includes a commission/variable component which is based on performance plus equity and benefits. More details about our company benefits can be found at the following link: valid authorization to work in the U.S. is required

Harness in the news:

• Harness Grabs a $150m Line of Credit
• Welcome Split!
• SF Business TimesFastest-Growing Private Companies in the Bay Area
• Forbes - 2024 Americas Best Startup Employers
• SF Business Times - 2024 Fastest Growing Private Companies Awards
• Fast Co -Best Workplaces for Innovators

All qualified applicants will receive consideration for employment without regard to race color religion sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings unsolicited emails or messages claiming to be from our recruiters or hiring managers.

Please note we do not ask for sensitive or financial information via chat text or social media and any email communications will come from the domain @. Additionally Harness will never ask for any payment fee to be paid or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness please do not provide any personal or financial information and contact us immediately at. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commissions website ( or you can contact your local law enforcement agency.