Customer Service Coordinator
Customer Service Coordinator
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1 Vacancy
Job Description
Job Summary
Responsible for monitoring calls completing quality assurance audits and making improvement recommendations to ensure alignment with the guidelines standards and procedures of the approved program. Monitoring also includes email system documentation the accuracy and thoroughness of information conveyed and adherence to the key drivers that support the customer experience.
Essential Functions
Maintain an understanding of all products offered of the recording software utilized and maintain an audit schedule as appropriate
Perform random audits and conduct sidebyside coaching with the purpose of capturing results evaluating the quality of CSRcustomer interaction and identifying opportunities for improvement.
Collaborate with others to ensure continuous quality improvement by way of recommendations based on data analysis.
Utilize call recording software applications.
Assist in the preparation of formal reports and presentations of results.
Assist in implementing program processes and tools that help to achieve team and corporate goals related to a seamless and exceptional customer experience.
Qualifications
Required
High School diploma equivalency
2 years of relevant experience Customer Care Center environment with increasing level of responsibility
Preferred
Associates Degree in a relevant field
Strong computer skills
Strong communication skills
About Corewell Health
As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our topnotch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
Ondemand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE Priority Health 1239 E Beltline Grand RapidsDepartment Name
PH Member Concierge TeamEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
8:30 a.m. to 4:30 p.m.Days Worked
Monday to FridayWeekend Frequency
N/ACURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for NonCorewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drugfree workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an onsite or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Required Experience:
IC
Employment Type
Full-Time
