Senior Staff Outbound Product Manager
Senior Staff Outbound Product Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a highly skilled strategic and customerfacing Principal Solution Architect & Outbound Product Strategist to join our Financial Services team within the CRM business unit. This hybrid role is designed for a platform expert and domain specialist with a passion for building scalable solutions and bringing them to life through enablement gotomarket support and client success.
You will combine deep financial services expertiseincluding card and noncard dispute management (ACH wire check Zelle) chargeback workflows and fraud investigationswith platform knowledge of ServiceNow and strong product positioning and evangelism skills. Youll act as a trusted advisor to customers internal teams and partners while helping scale our gotomarket efforts and product adoption.
What You Get to Do in This Role Solution Architecture & Consulting
- Design and consult on endtoend financial disputes and fraud management workflows across card (credit debit) and noncard payment rails (ACH wire check Zelle RTP).
- Guiding discovery workshops and solutioning engagements to uncover business needs drive qualification and architect innovative solutions on the ServiceNow platform.
- Serve as a trusted advisor and 3rdparty expert for clients at all deal stagesadding value to strategic conversations demos and technical assessments.
- Partner with Solution Consultants to build knowledge at the 101 201 and 301 levels enabling their success across the sales cycle.
Outbound Product Management & Enablement
- Develop product enablement materials bestpractice guidance and valuefocused content to drive understanding and adoption across customers partners and internal teams.
- Capture market feedback and realworld use cases to inform product roadmaps feature prioritization and overall strategic alignment.
- Act as a financial services product evangelistrepresenting ServiceNow in executive briefings industry events user groups and with strategic partners.
- Collaborate across Product Management Technical Alliances Product Success and Marketing to guide the of GTM strategy and release themes.
Qualifications :
Required:
- 8 years of experience in a hybrid role across Solution Architecture Product Management or Solution Consulting.
- 5 years of deep technical experience on the ServiceNow platform (ServiceNow certification preferred).
- Expertise in financial services workflowsspecifically payment disputes (fraud and nonfraud) chargebacks and investigations across major payment networks (Visa Mastercard STAR PULSE etc..
- Strong discovery consulting and valuebased selling skills.
- Proven ability to design scalable enterprise architectures that meet regulatory and operational standards.
- Deep experience in gotomarket planning enablement content creation and product evangelism.
- Familiarity with competitors such as Pega Camunda Salesforce and Appian.
- Excellent communication and storytelling skillsable to influence both technical and executive stakeholders.
Preferred:
- Background as a developer functional consultant or presales engineer.
- Experience working with or for financial institutions issuers processors or fintech organizations.
- Demonstrated experience integrating AI into workflow automation or guiding outcomes.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $187600 $328300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
