Senior Retail Systems Manager
Senior Retail Systems Manager
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Job Description
We are Allwyn UK part of the Allwyn Entertainment Group a multinational lottery operator with a marketleading presence across Europe which includes: Czech Republic Austria Greece Cyprus & Italy.
While the main contribution of The National Lottery to society is through the funds to good causes at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a onceinalifetime largescale transformation journey by creating a National Lottery that delivers more money to good causes.
Well talk a bit more about us further down the page but for now lets talk about the role and who were looking for
A bit about the role
- Reporting to the Head of Retail Strategy & Excellence this role is responsible for leading the Retail digital first strategy as part of the overarching 5year Retail strategy. Operational excellence and functionality capability development will be achieved through Retail systems such as EDGE Power BI GEM suite The Retailer Hub and The Retailer Training Centre.
- Lead the Retail agenda in ensuring operational excellence of digital tools and systems as well as being the voice of Retail for current and future digital developments such as AI and MER.
- Support the delivery of Single Retailer View (SRV) with cross functional colleagues liaising and providing SME to the central and Customer and Retail Care Team.
- This role is the conduit between the PMO technology and the commercial function translating and refining the views and progress of the commercial IT and PMO functions
We operate a hybrid working model requiring employees to work from the office 3 days per week. These inoffice days will be spread across the standard working week (MondayFriday).
What youll be doing
- Responsible for all BAU and future processes to drive the effective operationalisation of GEM Suite (Licensing Intelligence & Retail) the Retail Training Centre and the Retailer Hub for Retail
- Own the operational relationship with C.I Sponge and SGi including maximising output from monthly retainers and contract negotiation measure against agreed OPMs.
- Agreeing the annual development roadmap for the Retailer Hub in line with ABP requirements. Responsible for managing the annual development budget and ensuring all development projects come in on budget and on time.
- Management of the RTC system to drive advancements in line with the digitalfirst commitment; including all UX redesign requirements as identified through the Retail Continual Improvement Programme.
- Manage the annual development roadmap for GEM Intelligence in line with ABP requirements. Responsible for managing the annual development budget and ensuring all development projects come in on budget and on time including post cutover CRs and fast follows.
What experience were looking for
- Proven experience or expertise in developing digital capabilities; working with third party and or in house development teams.
- You have expertise working as a conduit between technical and sales teams to represent the required business requirements to drive Retail excellence.
- Good working knowledge of CRM LMS CMS Power BI platforms will be highly beneficial.
- You are focused on continuous improvement striving to deliver highquality solutions for retailers.
- You enjoy tackling complex problems challenging the status quo and driving innovation within your team.
Key Measures of Success:
- Secure Leadership support for a comprehensive systems roadmap to deliver against digital first strategic objectives to support and grow Retail.
- Optimised retailer engagement rates across the Retailer Hub and Retailer Portal.
- Successful transition ongoing delivery and continual improvement of all Retail reporting and tools.
- Full systems evaluation result measurement and future recommendations as agreed with stakeholders
- An effective stakeholder map and cross functional relationships established in order to support the Retail strategy across the business.
About us:
Weve developed groundbreaking technologies built player protection frameworks and have a proven track record of making lotteries better.
- Innovation We pride ourselves on it! Were constantly looking for new ways to excite our customers bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all.
- Giving back Did you know that playing the lottery generates around 30m a week for charities and good causes in the UK Our aim is to have doubled this number by the end of the first 10 year licence
- Sustainability Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this
- Inclusion and accessibility We are making all parts of The National Lottery inclusive whether you play a game in a store or online.
If you need any assistance or adjustments to this job description or in the application process please contact a member of the talent team at and well be happy to help.
We want to create one of the UKs most inclusive organisations where people can bring the best of themselves to do their best work every day for the benefit of good causes.
Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination harassment or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs the job requirements and the individual qualifications. Allwyn encourages applications from individuals regardless of age disability (visible or hidden) sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.
We are a Disability Confident Leader which means weve taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.
Benefits
An inclusive reward offering with wellbeing at the centre
At Allwyn weve put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers.
Heres a list of some of the fantastic benefits we offer
- Company bonus scheme
- Matched pension contributions up to 8.5
- 26 days annual leave 2 Life Days (and bank holidays)
- Complimentary Private Medical
- Life Assurance
- Enhanced Maternity & Paternity leave
- 500 wellness allowance#
- Access to nutritional advisor and personal trainers
- Discounted Health Assessments
- Complimentary Financial coaching
Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues we continue to create a place of work where people feel rewarded and can succeed.
Required Experience:
Manager
Employment Type
Full-Time
