strives to be Earths most customercentric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want low prices vast selection and convenience continues to grow and evolve as a worldclass ecommerce platform. Within Amazon the Selling Partner Servicess (SPS) goal is to enable thirdparty Sellers of any size by helping them build the business they want. We are the Core Selling Partner Experience (CSPE) team which defines implements and enforces quality standards for all Amazonbuilt experiences for all SPs worldwide.
Key job responsibilities
We are seeking a highly skilled and experienced User Experience (UX) Researcher to join our team and drive worldclass research. The ideal candidate is customerobsessed detailoriented and passionate about solving complex problems. You should be comfortable with ambiguity enjoy building from scratch and be able to tackle challenging issues efficiently. As a UX Researcher you will be a key strategic partner to product and design teams driving usercentered design and decisionmaking across the organization. You will deliver impactful research for major products or services shaping our product strategy through datadriven insights..
* Independently lead quantfocused UX research projects (survey design implementation statistical analysis quant usability etc.
* Triangulate and synthesize survey insights with engagement metrics into compelling narratives and actionable recommendations that drive product improvements and business strategy
* Build mechanisms for regularly communicating insights leveraging strong writing and data visualization skills
* Influence decisionmakers at all levels to act on insights driving customer delight and business objectives
* Drive research goals and research programs across multiple stakeholders and teams managing complex relationships and building consensus when faced with discordant views
* Own the endtoend lifecycle of the study design including recruiting moderation analysis reporting and communicating research initiatives
* Deliver wellstructured and insightful reports to stakeholders peers and senior leaders potentially contributing to organizational strategic planning efforts
* Contribute to the strategic planning of the UX research roadmap and help evolve research practices to meet changing business and user needs
As a successful Quantitative Researcher you:
* Are driven to understand human behavior motivations and attitudes
* Are motivated by seeing your insights improve customer experiences
* Enjoy building strong crossfunctional relationships seeing different perspectives as opportunities for better solutions
* Excel at transforming complex data into compelling stories that drive product decisions
* PhD or MS in statistics experimental or social psychology or a related discipline
* 3 yrs industry experience leading quantitative research
* Expertlevel knowledge of experimental and quasiexperimental methods
* Demonstrated mastery of statistical modeling and hypothesis testing
* Proficiency with SQL and data visualization tools (e.g. Tableau)
* Experience with survey sampling strategies and weighting techniques to ensure representative results
* Exceptional written and verbal communication skills
* Track record of successful collaboration with qualitative researchers (e.g. ethnographers human factors specialists)
* Experience with generative AI NLP and its applications in research
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
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for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117100/year in our lowest geographic market up to $193600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.