Telecom Engineer
Telecom Engineer
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$ 85841 - 160680
1 Vacancy
Job Description
Overview
Prime Healthcare is an awardwinning health system headquartered in Ontario California. Prime Healthcare operates 45 hospitals and has more than 300 outpatient locations in 14 states providing more than 2.6 million patient visits annually. It is one of the nations leading health systems with nearly 50000 employees and physicians. Fourteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation a 501(c)3 notforprofit public charity. Prime Healthcare is actively seeking new members to join our corporate team!
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race color sex sexual orientation gender identity religion national origin age (subject to applicable law) disability military status genetic information or any other basis protected by applicable federal state or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: Notice for California Applicants: level experience with Avaya CM System Manager and Session Manager. Coordinates performs and manages all functions for CPE Telcom projects including executing service moves adds changes disconnections. Coordinates the telecom processes including service moves adds changes and disconnects for customer premises equipment projects carrier conversions system procurement and help desk functions. Monitors PBX system performance to assure dependable and uninterrupted operation of telephone communications. Assists in the translating of user needs for communications into better business solutions. Coordinates with other departments to understand and meet their telecommunication needs. Performs correction of PBX alarm conditions. Identifies and replaces malfunctioning or inoperative equipment such as circuit cards or processing units. Determines which backup components should be maintained in stock. Assists in developing implementation plans to upgrade communications systems. Assists in budgetary solutions and requirements for equipment replacement Assists in emergency plans to deal with catastrophic events. Installs specific hardware and software for PBX. Setup and relocation of existing user accounts i.e. voicemail and telephone extensions. Performs all preventive maintenance and minor equipment repairs. Maintains strong productive relationships with all service providers.
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Qualifications
Required qualifications:
- Bachelors or equivalent seven 7 years experience in telecommunications.
- Strong knowledge of system design and handson ability to assist with the architecture administration maintenance and provision of Avaya PBX system (s87xx and LSPs) and associated gateways
- Handson experience working with enterpriselevel contact center solutions including PBX/ACD call routing and workflow management.
- Handson experience in scoping planning analysis technical design development implementation evaluations and /or support of new and existing PBX.
- Support MAC (Moves/Add/Changes) activities for inhouse systems
- Engineering and Administration of Voicemail Mail Systems (including Fax and EMail integrations)
- Engineering and Administration of call center applications (e.g. CTI CMS eCAS)
- Engineering and Administration of VDNs and Vectoring
- Engineering and Administration of Avaya VoIP technologies for all enterprise locations
- Manage backups for all telecom systems
- Advance troubleshooting and administration skills on Avaya S87xx and LSP series PBXs and Session Manager and associated peripherals to include CLAN IPMEDPRO and IPSI boards as well as all carrier services (DS1 DS3 MPLS etc. and media gateways G450 G430
- Coordinate provisioning of all voices services and technologies
- Engineering and administration of MUX devices
- General administration of PBX functions (e.g.: ARS Call Routing FAC COS COS etc.
- Strong telecom security knowledge to prevent toll fraud and infrastructure breaches
- Assist in the development of the telephony roadmap
- Maintain documentation for al telecommunications systems / devices
- Participation in oncall service rotation
- Participate and drive postmortem investigations related to all severity 1 and 2 incidents and problems
- Perform root cause analysis and determination if root cause identify corrective action to resolve and prevent future occurrences
- Identify and validate if corrective action if applicable to prevent future occurrences of incident
- Create and maintain proper documentation of policies procedures and technical papers.
- Independently works to accomplish general tasks and projects with little direct supervision
- Other duties and tasks as assigned deemed necessary for the business. Nott limited to the above.
Preferred qualifications:
- Avaya Technical certifications.
- Technical training in the telecommunications field for network design and management.
Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes but is not limited to paid time off a 401K retirement plan medical dental and vision coverage tuition reimbursement and many more voluntary benefit options. Benefits may vary based on employment status i.e. fulltime parttime per diem or temporary. A reasonable compensation estimate for this role which includes estimated wages benefits and other forms of compensation is $85841.60 to $160680.00 on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire in which a wide range of factors will be considered including but not limited to skillset years of applicable experience education credentials and licensure.
Employment Type
Full-Time
