The Global Fleet and Products organization is responsible for managing and supporting the Amazon Last Mile Fleet. This team is looking for a Senior Program Manager Program Management to ensure worldclass vehicle safety and 100 mission capable vehicles and guide strategic tactical crossfunctional and technology projects and programs for Amazon last mile delivery stations.
This position will develop and create maintenance and repair programs and program policies to support the Vehicle Rotation Vehicle Operational Readiness and general fleet standards and requirements. This position requires experience in project/program management skills. The Senior Program Manager will have experience to apply critical thinking problemsolving improve processes and manage multiple priorities. The individual will need knowledge to work in close partnerships with internal and external stakeholder groups.
Travel is required up to 25.
Key job responsibilities Scope create and drive project plans
Communicate to Senior Management on status risks and process/product changes
Manage full lifecycle of complex crossfunctional programs with considerable impact across multiple organizations
Develop the overall program strategy tactically driving teams in and outside of your organization to deliver
Define the program (mission vision tenets) set objectives analyze data and drive improvements that are quantified with metrics
Work autonomously in an ambiguous environment seeking to understand business problems automation limitations scaling factors boundary conditions and reasons behind leadership decisions
Partner with teams across the business you support and beyond to source allocate and coordinate resources
Partner with customers internal/external teams and engineering teams to determine what projects move forward and in what priority order
Oversee gaps between teams processes and systems helping teams reduce exposure to classic failure modes (e.g. requirements not sufficiently understood or documented ineffective crossteam collaboration longterm impact(s) from thirdparty solutions security not considered insufficient stakeholder review etc.
Identify and mitigate risks before they become roadblocks
Work with program managers business leaders and executive team to communicate and impact critical business initiatives
Develop implement and govern KPI reporting for a portfolio of programs providing visibility to the milestones and performance across all projects
Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
Create communicate and manage budget for projects
5 years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy end to end delivery and communicating results to senior leadership
2 years of driving process improvements experience Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
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