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You will be updated with latest job alerts via email$ 82940 - 182549
1 Vacancy
At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.
Position Summary
At CVS Health we are a health solutions company focused on being there for every meaningful moment of health big and small. Our retail front store business is a critical part of our strategy its where and how consumers can take care of their everyday wellbeing with products that help with physical mental social/emotional wellbeing.
The Loyalty team aims to inspire customers to choose CVS as their health and wellness goto retailer by delivering value and the most rewarding personalized shopping experience.
We currently have an important opportunity for a Sr Manager Customer Growth Strategy to leverage our world class loyalty program and rich customer data to deliver growth for front store and retail. In this role you will use your deep understanding of customer behavior to help define elevate and action on key customer growth opportunities. You will use your intrinsic curiosity about customer behavior and loyalty program utilization to help identify paths to deeper member engagement.
You should be able to work independently and with teams to drive work forward and be comfortable with ambiguity as you help advance loyalty growth strategies.
You will work with many teams: Loyalty Omnichannel Retail Retail Analytics Merchandising Retail Marketing Consumer Insights and Promotions and will report tothe Lead Dir of Loyalty Engagement and Growth with consistent exposure andengagement with Executive Director levels.
Responsibilities:
Define customerled 35 year Loyalty strategy
Drive annual strategic planning for loyalty programs (ExtraCare ExtraCare Rewards at RX) connected to priority customer opportunities. Build roadmaps for program priorities over next 35 years. Advocate for loyalty program value (customer and financial) delivering on front store retail strategy.
Identify and prioritize customer growth opportunities
Partner with crossfunctional teams and analytics to identify biggest customer growth opportunities for retail front store; leverage and innovate opportunity frameworks analyze market and customer trends (using internal and external data) to frame and size opportunities build consensus and inform priorities
Build crossfunctional customer growth roadmap
Translate priority opportunities into growth plans; working with partners to leverage existing initiatives explore opportunities and generate new ideas. Deliver strategic recommendations supported by robust business cases on customer and financial impact. Connect customer opportunities to budgeting and multiyear planning.
Collaborative Partnerships
Work with cross functional teams to ensure robust and complete thinking successful ideation and enterprise support.
Required Qualifications
Preferred Qualifications
Education
Pay Range
The typical pay range for this role is:
$82940.00 $182549.00
This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above. This position also includes an award target in the companys equity award program.
Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:
Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.
Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.
For more information visit anticipate the application window for this opening will close on: 05/30/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.
Required Experience:
Senior Manager
Full-Time