HR Operations Delivery Excellence Lead Global Process Service Excellence and Project Portfolio Lead

Galderma is the emerging pureplay dermatology category leader present in approximately 90 countries. We deliver an innovative sciencebased portfolio of premium flagship brands and services that span the full spectrum of the fastgrowing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ the skin meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.

We look for people who focus on getting results embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all they must be passionate about doing something meaningful for consumers patients and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company we embrace diversity and respect the dignity privacy and personal rights of every employee.

At Galderma we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled direct impact.

Job Title: HR Operations Delivery Excellence Lead: Global Process Service Excellence and Project Portfolio Lead

Location: Warsaw Poland

Position Summary:

The HR Operations Global Process Service Excellence and Project Portfolio Lead is a pivotal role responsible for driving continuous improvement and operational excellence across global HR processes. This role focuses on process optimization service delivery model enhancement and the definition of service management processes using advanced technologies such as Workday PeopleDoc and ServiceNow. The successful candidate will lead strategic HR projects ensuring seamless and alignment with organizational goals while collaborating with crossfunctional teams to enhance HR service delivery and employee experience.

Key Responsibilities:

Process Optimization:

• Review and assess existing HR process models define improvements and implement optimized processes across multiple geographies.
• Establish and lead Process Governance including Business Process Management and a Continuous Improvement Framework.
• Drive continuous improvement initiatives enhancing Workday processes for employee lifecycle and position management to improve workforce management budget control and data accuracy.
• Own Global Process Model (GPM) working with GPOs ensuing GPM model is fully documented and operationalized. Responsible for maintaining repository of GPM and DTPs/SOPs for all countries and leading change control for all changes from local to regional and global.
• In partnership with HR Digitalization Lead in drive Design Authority (process governance) within HR and demand management governance with ITHR team.
• Act as a coach and HR Process Subject Matter Expert (SME) partnering with Regional Heads of HR Operations and HR Global Process Owners (GPOs) guide People Solution Centre (PSC) teams ensure teams maintain process governance and compliance with regulations and legislation.

Service Delivery Model Optimization:

• Review and assess the existing service delivery model including employee service entry channels service catalogue and service management framework.
• Define improvements and drive the implementation of an optimized Tier 1 (T1 and Tier 2 (T2 service delivery model supported by technology such as ServiceNow.
• Collaborate with PSC teams to standardize local HR Business Partner (HR BP) related processes across multiple geographies.

Service Management:

• Implement and manage ServiceNow for HR service management including incident management request fulfilment problem management and change management.
• Utilize ServiceNow to automate HR processes improve efficiency and enhance service delivery.
• Develop and maintain ServiceNow dashboards and reports to monitor HR service performance and identify areas for improvement.
• Collaborate with IT and other departments to ensure seamless integration of ServiceNow with other HR systems and tools.

Project Management:

• Lead and execute strategic HR projects including global payroll optimization vendor transitions and system enhancements (Workday PeopleDoc ServiceNow).
• Develop project plans allocate resources and track progress to ensure timely delivery and stakeholder satisfaction.
• Manage critical projects supporting the success of Global HR Operations.

Skills & Qualifications:

• Bachelors degree in Human Resources Business Administration or a related field.
• 10 to 15 years of progressive experience in HR (HR operations/shared services HR Transition and Transformation); consulting background is a strong plus.
• Strong knowledge of HR processes compliance requirements and regulatory standards.
• Experience in HR managed services and system integrations particularly with Workday Payroll systems PeopleDoc and ServiceNow highly desirable.
• Proficiency in business process management and knowledge of service/operational excellence improvement methodologies such as Six Sigma or Lean highly desirable.
• Excellent project management skills with the ability to manage multiple priorities in a fastpaced environment.
• Strong analytical and problemsolving abilities with attention to detail and accuracy.
• Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels.
• Effective team player with a passion for making a positive difference.
• Experience in a multicultural environment. A global mindset and the ability to work and collaborate with different functions and cultures.
• Experience in the pharmaceutical industry is a plus but not necessary.
• Fluency in English; proficiency in other languages is a plus.

What we offer in return:

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
• You will receive a competitive compensation package with bonus structure and extended benefit package.
• You will be able to work in a hybrid work culture.
• You will participate in feedback loops during which a personalized career path will be established.
• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Next Steps:

• If your profile is a match we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager.
• The final step is a panel conversation with the extended team.

Our people make a difference

At Galderma youll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism collaboration and a friendly supportive ethos is the perfect environment for people to thrive and excel in what they do.