IT Helpdesk Apprentice
IT Helpdesk Apprentice
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Job Description
Employer Description:
Assured Digital Technologies combines the strengths and value to customers of two highly respected IT businesses: MDS Technologies and Bristol IT Company. The merger of the two businesses generates an even greater proposition for organisations through the compelling and significant complimentary portfolio of services and competencies derived from working with Government Public Sector and Private Sector/Commercial organisations.
We provide a range of services from Managed IT to Software Development and have over 30 years experience.
Main role / Responsibilities:
Specific duties will include (but arent limited to):
- the timely and accurate logging of customer issues into the Call Management system from both phone calls and incoming emails;
- using the formal call logging system in place and be responsible for the quality of the information recorded to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions;
- recognising when a call is urgent and escalate accordingly;
- carrying out configuration and testing of new kit prior to install at customer site;
- the ability to work as part of a team whilst remaining selfmotivated in managing your own workload;
- the ability to demonstrate an excellent customer service focus when dealing with clients.
Desirable Skills:
- A keen interest in IT and must be able to work as part of a busy support team
- Good Communication Skills Building good relationships is fundamental to the delivery of services.
- Organisational Skills The ability to manage your own workload and to work to team and project deadlines.
Personal Qualities:
- Teamwork and Cooperation The ability to work flexibly in a team and contribute to a supportive work environment. Adaptability and flexibility.
- Good Telephone Manner.
- Sociable
- Full UK Driving licence (Desirable)
- 3 GCSEs (or equivalent) at grades 4 (AC) in any subject
- GCSE Maths and English (or equivalents) at grades 3 (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
Company Perks:
- 25 days holiday plus public holidays plus your birthday off
- Private pension scheme with Royal London Mutual
- Private Medical care
- Death in Service Benefit
- Cycle to work and Tech Schemes.
- A company backing you who want to see you grow in your career.
- Friendly and relaxed flexible working environments
- Onsite Gym and Bicycle Parking
Future Prospects:
- Move to IT Support Engineer or if Apprentice shows a keen interest in other areas of the company we are always looking for more people IE Security AI
Employment Type
Trainee
