Director- Business Operations
Director- Business Operations
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Job Description
Job Description:
ICF is rapidly expanding its consulting business in India and we are looking to hire a seasoned operations leader to help manage this rapid business growth. As the head of operations for the India business you will support the business leaders in energy climate urban and transport (Business Sectors) in establishing robust processes to enable the smooth running and reporting of business. You will carry out operations analyses including analysis of competitors operational effectiveness and capacity utilization and make recommendations for improvement. You will support business teams with knowledge management and risk management set up and oversee project trackers to assess project risks and support India VP in taking timely action.
About ICF
ICF (NASDAQ:ICFI) provides professional services and technology solutions that deliver beneficial impact in areas critical to the worlds future. ICF is fluent in the language of change whether driven by markets technology or policy. Since 1969 we have combined a passion for our work with deep industry expertise to tackle our clients most important challenges. We partner with clients around the globe advising executing innovating to help them define and achieve success. Our more than 9000 employees serve government and commercial clients from more than 70 offices worldwide.
ICFs website .
ICF offers an excellent benefits package an awardwinning talent development program and fosters a highly skilled energized and empowered workforce.
Key Responsibilities:
Business monitoring: Work with business directors to monitor ongoing operations across all business verticals in India for identifying any concerns risks challenges in operations.
Risk management: develop tools processes and methods to assess risks to projects relating to quality timeliness invoicing payments reputation or other risks. Establish processes and best practices to monitor reduce and manage these risks.
Knowledge management: help develop a knowledge bank /repository of key learnings from projects that can be reused. Work with Business Sector directors to identify any IP created in projects that can be leveraged by other sectors/ teams (models frameworks etc.
Knowledge exchange: set up platform and processes for knowledge exchange/ knowledge sharing across business sectors. Organise regular KM/ brownbag sessions covering different themes and sectors relevant to our business
Staff productivity: track staff productivity across teams and develop processes to enable crossteam working and crossgroup collaboration to improve staff productivity and improve business profitability
Team culture: Support staff engagement efforts to bring the team together and build a strong culture. Curate and deliver strategy and team events through the year to foster collaboration and team building.
Streamline operations: Support business directors in collaborating with CBS functions (contracts procurement facilities travel BD marketing) streamline process flows and monitor and support twoway collaboration. Act as a bridge between business and support functions.
Process improvement: Map existing processes in India (BD project delivery and others) and work with Directors to make these more efficient with use of data analytics and emerging AI tools.
Track maintain and provide current information on the operations business scorecard
Basic Qualifications:
Masters degree or equivalent in operations management.
15 years experience in a similar role is required.
High proficiency in all Microsoft Office applications.
Professional Skills:
The role requires a solid understanding of consulting business operations and strong analytical skills. The candidate must have previous similar experience of managing operations in a consultancy/ professional services firm.
Excellent organizational skills and ability to effectively prioritize work.
Attention to detail
Selfmotivation and strong work ethic
Ability to communicate well with senior leaders to ensure their support and buyin
Proficiency in problem solving skills with the ability to analyze situations identify existing or potential problems and recommend solutions.
Excellent verbal and written communication skills
Ability to effectively communicate with all levels of the organization as required.
Team player with the ability to work in a high demand fastpaced environment.
Sound business ethics and judgment including the protection of proprietary and confidential information.
Excellent interpersonal skills.
Ability to independently handle multiple tasks and assignments.
Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cuttingedge technology to help clients solve their most complex challenges navigate change and shape the future.At ICF we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether inperson or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed candidates are instructed to contact us in advance at. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Required Experience:
Director
Employment Type
Full-Time
