One Stop Customer Service Representative
One Stop Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Columbia State Community College is hiring a One Stop Customer Services Representative to provide excellent customer service to current and prospective students parents and other visitors in the Enrollment Services Officers. This person will assist students with general questions concerning Columbia State Community College and specific questions concerning admissions records and financial aid.
Essential Functions:
- Receive students and guests in a pleasing and helpful way and ensure adequate information is distributed to the clients.
- Assess the needs of guests and direct them appropriately
- Maintain a positive efficient and comfortable environment for students and guests.
- Maintain an ongoing understanding of admissions records and financial aid rules and regulations.
- Organize reception area to ensure all necessary forms and other documents are updated and available at all times.
- Perform routine clerical duties such as typing correspondence travel claims purchase orders work orders and other documents; duplicating and filing correspondence etc.
- Maintain statistics for reception area and generate monthly reports.
- Answer the telephone.
Supplemental Functions:
- Maintain files accurately in paper and electronically.
- Handle multiple tasks simultaneously.
- Perform other jobrelated duties as assigned.
Job Specifications:
Education Training and Experience Required:
- High School Diploma or equivalent
- Computer skills in using Microsoft Office
Education Training and Experience Preferred:
- Associates degree in business office administration or related field.
- Previous office experience with word processing skills.
- Customer Service experience in a fastpaced environment
Knowledge Skills Abilities and Work Characteristics:
- Ability to communicate effectively accurately and appropriately verbally and in writing.
- Ability to maintain confidentiality of records and information.
- Efficiently operate a personal computer associated software (Outlook Word Excel etc. and student information systems (i.e. BANNER)
- Ability to interact in an effective and appropriate manner with diverse populations the Columbia State community and the public.
Working Conditions:
- Flexible work hours; overtime may be required during peak periods
- Requires travel to campuses and schools in the ninecounty service area and to other locations for meetings and other jobrelated activities.
- Normal sitting and movement in an office environment
- Visual and Hand usage of computer terminal/PC
- Ability to lift up to 40 lbs and bend and stoop.
Hiring Salary Range:$29080 $34900
This position is based at the Columbia TN Campus.
About Columbia State Community College:
As Tennessees first community college (established in 1966 Columbia State is committed to increasing access and enhancing diversity at all five of our campuses. Columbia State is a member of the Tennessee Board of Regents. Columbia State is known for excellence both inside and outside the classroom.
Columbia State offers a comprehensive benefits package including but not limited to the following:
- Vacation and Sick Leave
- 14 paid holidays
- Medical dental vision and life insurance
- Retirement plans
- Optional 401K and 403B Deferred Compensation Plans
- Educational benefits for the employee and their spouse and dependents
Columbia State Community College does not discriminate on the basis of race color religion creed ethnic or national origin sex sexual orientation gender identity/expression disability age (as applicable) status as a protected veteran genetic information or any other category protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment programs and activities.
The following person has been designated to handle inquiries regarding nondiscrimination policies:
Executive Director of Human Resources
1665 Hampshire Pike Columbia TN 38401
Required Experience:
Unclear Seniority
Employment Type
Full-Time
