Transition Consultant
Transition Consultant
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Job Description
About Toll Group
At Toll we do more than just logistics we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post
Global Logistics provides sophisticated supply chain solutions from endtoend or part solutions warehousing and distribution to dedicated transport solutions across the globe and to some of the most remote corners of the world.
Government & Defence provides specialised logistics expertise including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions from the distribution of healthcare products managing the relocation of their employees delivering fleets of government vehicles through to helicopter rescue services.
Transitions Consultant Forrestfield WA
The Opportunity
The significant focus of this position is related to ensuring services are delivered in accordance with contractual requirements. This includes arranging and completing on site visits to clients residences to determine the scope and complexity of their move/transfer through inventory analysis customer service visits loss and damage assessments store house and supplier visits/inspections.
This position supports the Regional and RSC Management with the daytoday management of the Defence Account including reporting invoicing and presentation to Clients Customers and Providers.
Get your foot in the door into the world of Government and Defence where youll be on the road visiting Defence personnel in their homes getting them ready for their relocation.
Duties and Responsibilities / A day in the life of the Transitions Consultant
Develop strong relationships with Providers establishing mechanisms of review and promote innovative solutions to ensure the successful delivery of contract requirements.
Have a working knowledge of the contractual documentation relating to RS Providers including SOR and Minimum Standards.
Understanding the culture of the key clients and ensuring swift response and resolution of any service delivery issues.
Promoting and encouraging a safe working environment assisting in ensuring a fitforpurpose move by conducting safety conversations and gaining customer satisfaction.
Liaise with Case Managers and Leadership team regarding any/all daytoday service issues.
Have a working knowledge of the contractual documentation relating to RS Providers including SOR and Minimum Standards.
About You
To be successful in this role you will need:
Demonstrated ability to maintain a high level of accuracy and attention to detail with the ability to deal with sensitive information and work autonomously.
Spatial estimation skills combined with a good understanding of industry loading packing and handling practises.
Customer service experience displaying empathy patience and listening skills.
Knowledge of the Transitions industry and terms such as notices loads volumes etc.
Ability to establish and maintain effective support and rapport with personnel at all levels.
Strong stakeholder engagement skills with the ability to maintain positive relationships and influence.
Join us and take your career to new heights in the fastpaced world of logistics!
What moves you
At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industryleading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.
Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages ethnicities genders and abilities.
To find out more about us visit
You must be entitled to work in Australia and be prepared to undertake preemployment checks including a criminal history check and medical.Required Experience:
Contract
Employment Type
Full-Time
