Certification Specialist HSC1 Non-Perm DOH8629

Health Services Consultant 1

Certification Specialist

Fulltime NonPermanent 12month

At the Washington State Department of Health (DOH) our mission is to work with others to protect and improve the health of all people in Washington State.

The Division of Disease Control and Health Statistics (DCHS) plays a vital role in achieving this mission by identifying controlling and preventing disease while providing reliable public health information.

Within DCHS the Center for Health Statistics (CHS) collects and distributes timely accurate and complete health data. This includes vital records and statistics hospital patient data health risk behavior data and data on using Washingtons Death with Dignity law. CHS operates the statewide vital records program and ensures secure and efficient issuance of records used to prove identity age and familial relationships.

About the Role
As a Certification Specialist youll be a key part of our vital records team serving customersincluding the public and state/federal agenciesby issuing certified copies of vital records such as birth death marriage and divorce certificates.

Using systems like the Washington Health and Life Events System (WHALES) and Certificate Management Systems you will:

• Process track and modify orders for certified records.
• Document certificate issuance history.
• Ensure records are issued in a timely and secure way.

This work is critical in helping Washington residents access services that require proof of identity or relationship such as obtaining a passport enrolling in school or securing government benefits

Location and Flexibility

Join our onsite team to collaborate directly with colleagues and be part of our dynamic workplace environment. This position requires working onsite and in person at our Tumwater WA location. With a work schedule of MondayFriday 8 am to 5 pm.

This nonpermanent position is anticipated to last up to twelve 12 months from the date of hire.

Required Qualifications (you must meet ONE of the provided options and any additional criteria listed.:

Experience defined below may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter resume and/or applicant profile.

Two 2 years of experience in the following:

• Using databases including navigating updating and researching information.
• Resolving customer inquiries problems or complaints using the phone email and interactions in person.
• Using email software such as Microsoft Outlook to write and respond to messages.
• Utilizing MS Word to create format and edit documents.
• Utilizing MS Excel to create edit organize and filter spreadsheets.
• Conducting online research to find and download information.

Preferred Qualifications:

• Experience with detailed proofreading and reviewing orders for accuracy and digital integrity specific protocols
• Experience handling confidential or sensitive information within policy.
• Experience navigating multiple systems and databases (e.g. WHALES Certificate Management Systems or Customer Management Systems) for records management data entry or document processing.
• Project support experience that includes managing tasks and reporting progress to project managers.

Benefits and Lifestyle

We prioritize your worklife balance and offer one of the most competitive benefits packages nationwide tailored to support your lifestyle. Discover more about Why DOH by visiting.

We are the Washington State Department of Health (DOH)

At DOH we safeguard public health in an everevolving world. Through collaboration with local health jurisdictions and state federal and private partners our programs and services impact every Washingtonian and visitor daily. Were driven by Equity Innovation and Engagement as outlined in ourTransformational Plan for the future of Washington health.

Conditions of Employment:

This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.

I am prepared with or without accommodations to do the following:

Work onsite Monday through Friday 8:00 am 5:00 pm from our office in Tumwater.

• Commit to a fulltime 40hour workweek schedule.
• Communicate through applications such as MS Teams and MS Outlook and by phone while working remotely.
• Adjust my work schedule occasionally to align with business needs which may entail working evenings and weekends.
• Perform my job duties at the designated DOH site location.
• Move or transport at least 25 lbs. with or without accommodation.
• Occasional travel may be necessary sometimes requiring overnight stays or trips out of state.
• Legally drive a vehicle or arrange alternative transportation for state business.
• Engage in emergency response exercises and highpriority assignments as assigned during emergency events.

Questions and Accommodations: If you have questions need accommodation in the application or selection process or need information in an alternative format contact Andrea ThiemeatFor general DOH recruitment questions email the Talent Acquisition Team at. Deaf or hard of hearing contact Washington Relay Service at 711; individuals outside of Washington State contact Washington Relay Service at.

Technical Support: Reach out to NEOGOV directly atfor technical support and login issues.

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled the candidate pool may be used to fill additional open positions for the next sixty 60 days.

Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration.

Experience and education selected listed or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.