Department Manager Technical Lead
Department Manager Technical Lead
Posted on :
02-05-2025
Employer Active
1 Vacancy
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Job Description
Reference: CPT000205AE1
To install support and maintain our clients Datas hardware and related software solutions for clients. The role includes onsite installations IT infrastructure maintenance client training and first and secondline technical support.
Hardware Support Consultant and IT
To install support and maintain our clients Datas hardware and related software solutions for clients. The role includes onsite installations IT infrastructure maintenance client training and first and secondline technical support.
Duties & Responsibilities
Location: Simondium Klapmuts Western Cape
Minimum Requirements
Education:Matric (Grade 12 required
ITrelated certification or diploma (e.g. A N MCSE or similar) preferred
Experience:
12 years in a technical support or IT technician role
Experience with hardware installation and network troubleshooting
Customerfacing experience is a strong advantage
Technical Skills:
Installation and configuration of PCs printers and peripherals
Troubleshooting hardware and software issues
Familiarity with Windows OS networking protocols and basic cybersecurity principles
Understanding of licensing network mapping and administrative tools
Competencies
Technical Competencies:Strong diagnostic and problemsolving skills
Ability to support multiple hardware/software systems
Basic knowledge of IT infrastructure and system security
Behavioral Competencies:
Good communication and interpersonal skills
Selfmotivated and proactive
Team player who can also work independently
Strong time management and organisational skills
Customerservice orientation
Key Responsibilities
Support and Troubleshooting:Provide first and secondline support for hardware and software
Resolve technical issues remotely and onsite
Follow up with clients to ensure issue resolution and satisfaction
Installations and Maintenance:
Perform hardware/software installations on client sites
Prepare and verify installation packages
Coordinate installation and callout dates
Perform postinstallation checks and followups
IT Operations:
Maintain and monitor internal IT systems
Perform system upgrades and backups
Implement basic cybersecurity measures
Support internal users and infrastructure
Training and Documentation:
Conduct individual and group training for clients
Train support consultants on hardware usage
Assist with documentation manuals and research
General:
Keep support tickets and admin up to date
Handle special projects and R&D tasks as needed
Maintain confidentiality of client data
Be available for overtime work when required
Send your CV Salary Expectations Location and Foto to with the subheading *IT*.
Looking forward to working with you!
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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