Director of Event Planning
Director of Event Planning
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$ 104000 - 141000
1 Vacancy
Job Description
JOB SUMMARY
Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team including the Senior Event Managers Event Managers Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the preevent and postevent phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by upselling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the event management food and beverage sales and marketing or related professional area.
OR
2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the event management food and beverage sales and marketing or related professional area.
CORE WORK ACTIVITIES
Managing Event Planning Operations
Assigns all events turned over to Event Planning team.
Oversees for turned opportunities function space and group room blocks.
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
Leads of activities to support the Event Management strategy.
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
Leads discussions to review event complexity and proactively avoid service challenges and failures.
Ensures the property is apprised of all groups that will impact property operations.
Manages customer budgets to maximize revenue and meet customer needs.
Maintains inventories to maximize customer satisfaction and revenue opportunities.
Works with highly complex or high profile groups when financial impact will be significant.
Leading Event Planning Team
Leads the catering menu development process.
Champions all standards policies and procedures for the Event Planning team.
Leads Event Management meetings.
Providing and Ensuring Exceptional Customer Service
Reviews comment cards guest satisfaction results and other data to identify areas of improvement.
Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.
Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
Empowers employees to provide excellent customer service.
Managing the Sales and Marketing Strategy
Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
Consult with customers in order to determine objectives and requirements for events such as meetings conferences and conventions.
Conducting Human Resources Activities
Establishes customer service guidelines so employees understand expectations and parameters.
Ensures employees receive ongoing training to understand guest expectations.
Observes service behaviors of employees and provides feedback to individuals and or managers.
Reviews staffing levels to ensure that guest service and planning needs are met.
The salary range for this position is $104000 to $141000 annually. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5 company match employee stock purchase plan at 15 discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pretax commuter benefits other life and work wellness benefits and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Director
Employment Type
Full-Time
