Academic Success Coach College of Engineering and Computer Science

Student Success and WellBeing:

The Division of Student Success and WellBeing (SSWB) creates opportunities for undergraduate students to thrive by providing a system of support to foster academic success retention and timely degree attainment. Driven by equitable outcomes for all students innovation and excellence we assist students in achieving their academic and personal goals. Working collaboratively with the colleges and campus partners a holistic studentcentered approach is utilized to empower students to strive for academic achievement and individual growth.

The Opportunity:

The University of Central Florida is currently accepting applications for the role of Academic Success Coach in the College of Engineering and Computer Science (CECS). This position combines both academic advising and academic coaching into a newly created and exciting position of Academic Success Coach (ASC) with the ASC responsible for maintaining a case load of students and applying coaching methodologies and case management approaches to support students throughout their academic journey. Located centrally within the Division of Student Success and WellBeing the ASC will be assigned to the College of Engineering and Computer Science (CECS) and will be tasked to holistically coach their assigned students through both academic and nonacademic matters and to monitor the progress of their students throughout their time at UCF. The ASC will also work collaboratively with other ASCs along with other student support and wellbeing offices across campus to provide the best comprehensive care to UCF students.

This is a fulltime 12month position. Due to the nature of the work this is not a fully remote position and remote (hybrid) work of any kind may not be guaranteed or may be altered as needed. The position will include training and development opportunities and a supportive fastpaced exciting working environment dedicated to innovating student success and wellbeing!

UCF is seeking to fill 3 roles. Candidates for this job posting will be considered for additional vacancies in this department.

UCFs Coaching Model:

The Academic Success Coach (ASC) role is a newly created exciting position that combines academic advising and academic coaching. The ASC will report centrally in the Division of Student Success and WellBeing and be assigned to the College of Engineering and Computer Science.

Responsibilities:

Provide Coaching Services to UCF Students:

• Maintain a case load/roster of students and use MyKnightStar to track and monitor both engagements and ongoing progress and success of their students. Use relevant programs and technology to create pathways for persistence progression and timely graduation. Develop and implement highly proactive outreach services to their students with particular attention to retention and student success. Provide students with holistic support by working with them to codevelop success plans and empowering them to understand their own degree requirements so that they can become advocates for themselves. Analyze students academic and personal issues and refer students to the appropriate campus resource office.

• Engage with UCF students to provide accurate and timely information and coaching support to students from initial enrollment through successful completion of programs including but not limited to: recruitment admissions residency orientation new student requirements funding resources and financial aid program requirements registration enrollment payment processes disability resources testing accommodations ongoing success retention and graduation. This includes multiple methods of communication including phone calls email facetoface and more.

• Support student retention and graduation initiatives. Identify and help to resolve barriers that impede academic success. Monitor student progress and performance analyze problem areas determine solutions and conduct intervention activities for students when needed.

• Demonstrate knowledge skills and abilities to function autonomously as an Academic Success Coach (ASC) for relevant college programs and/or student populations. Reinforce the value of coaching through ongoing student relationships. Meet the productivity and goal expectations set by the unit and the University.

Provide Assistance to Academic Colleges:

• At the direction of leadership serve as the appointed representative to the academic college and perform related duties associated with collegelevel retention progression graduation and overall student success. Implement strategies in partnership with the college to increase registration and enrollment promote timely graduation and meet established outcomes. Assist leadership (Director Associate Director Assistant Director and Senior Academic Success Coach) with developing and coordinating collegebased recruiting outreach orientation and ongoing engagement programming in partnership with the academic college.

• Other duties as assigned.

Minimum Qualifications:

Bachelors degree and 0 years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

Preferred Experience:

• Experience in education with a preference for experience in higher education.

• Experience in coaching with a preference for experience in student coaching.

• Experience in and/or understanding of case management.

• Experience in and/or understanding of customer service.

• Experience with using a CRM to case manage/track student client or customer interactions.

• Proficiency in Microsoft Office suite (e.g. MS Word and Excel) and desktop agent software (e.g. MS TEAMS).

The most successful candidates may possess the following qualities:

• Ability to work under pressure of deadlines goals and/or time limitations.

• Ability to use independent judgment and decisionmaking skills when assisting students.

• Ability to work well with others and as a team.

• Ability to perform duties with a high degree of integrity confidentiality and adherence to professional ethical standards.

• Excellent written and oral communication skills.

• Excellent organizational skills multitasking skills and high level of attention to detail.

• Flexibility to work in a fastpaced highly innovative environment.

Additional Application Materials Required:

Please attach a resume and a short essay detailing and describing your vision of student success in higher education.

Special Instructions to the Applicants:

The Academic Success Coach (ASC) role is a newly created exciting position that combines academic advising and academic coaching.

UCF is currently seeking to fill 3 ASC positions. Candidates for this job posting will be considered for additional vacancies in this department.

This is a fulltime 12month position. Due to the nature of the work this is not a fully remote position and remote (hybrid) work of any kind may not be guaranteed or may be altered as needed.

Are you ready to unleash YOUR potential

As a nextgeneration public research university and Forbesranked top employer in Florida we are a community of thinkers doers creators innovators healers and leaders striving to create broader prosperity and help shape a better future. No matter what your role is when you join Knight Nation youll play an integral role at one of the most impactful universities in the country. Youll be met with opportunities to connect and collaborate with talented faculty staff and students across 13 colleges and multiple campuses engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow youll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and youll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages including Medical Dental Vision Life Insurance Flexible Spending and Employee Assistance Program

• Paid time off including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And moreFor more benefits information view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting it is UCFs expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Department

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