Guest Experience Host Team Leader

We Put the World on Vacation

Go where opportunity is always on

If you love meeting new people and have an enthusiastic approach to delivering excellent customer service join our Surfers Paradise Team as aGuest Experience Host Team Leader today!

How Youll Shine

As a Guest Experience Host Team Leader you will play a key leadership role within the sales team with a strong focus on training mentoring and developing our GEH team to meet and exceed performance targets. You will be responsible for the daytoday operations of the front desk including greeting and registering owners and guests managing bookings and providing information on local area attractions. In this role you will also assist the Front Office Manager with administrative duties reporting and communication tasks.

You will draw on your proven ability to drive results in a sales environment using your coaching and leadership skills to elevate the performance of your team. Your field marketing experience and customercentric approach will help ensure our guests receive a warm professional and memorable experience from checkin to checkout.

How Youll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Professional development funding

• Discounted hotel stays across Australia Fiji New Zealand

• Subsidised private health cover (upon successful completion of probation)

What Youll Bring

To be successful in this role you will be:

• Previous experience within a similar hotel position

• Proven ability to achieve targets in a GEH or similar salesfocused role

• Genuine passion for customer service and the local area

• Excellent communicator with strong interpersonal skills

• Ability to lead motivate and mentor a team to success

• Enthusiastic selfmotivated and positive individual

• Immaculate presentation and professional grooming standards

• High levels of computer literacy

• Previous experience with a PMS system (Hirum Fidelio Opera etc) advantageous

• Have the ability to recognize and solve problems in the workplace

• Ability to work a flexible schedule including nights weekends public and school holidays.

Where Youll Begin Your Journey

At Travel Leisure Co. our mission is simple: to put the world on vacation. Our vacation ownership brands Club Wyndham Worldmark Margaritaville Vacation Club and Shell Vacations Club include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.